lost the box and scratched the serial num sticker | Razer Insider
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Question

lost the box and scratched the serial num sticker

  • January 23, 2026
  • 1 reply
  • 5 views

Hi razer support

 

I have a razer kraken v3 and ive lost the original box and i ve scratched the serial num in the left ear of the headset when i had to change the ear pads of the headset 

Now im having issue with registering the product to my account   is there any way that i can get the s/n from you? I can send pictures or movies of the headset or i can open it for a part number or any thing if you ask for proof.

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1 Reply

Razer.Aero
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  • Razer Support
  • January 23, 2026

Hello ​@st4rzeN,

​I understand you’re having trouble registering your device to your account since you no longer have the serial number. Unfortunately, we don't have another way to recover that number for you.

​I also want to let you know that if the serial number has been removed or rubbed off the device itself, it typically voids the warranty.

​Please feel free to reach out if you need help with any of your other Razer devices. Have a good one!