I have a Blackshark v2 hyper speed headset and the dongle went out, so I buy new dongle and a brand new dongle won't connect to my headset. Fix this please.
Question
New dongle doesn't work with headset????
+1Was the new dongle paired with the headset? https://mysupport.razer.com/app/answers/detail/a_id/5994
FiszPL wrote:
Was the new dongle paired with the headset? https://mysupport.razer.com/app/answers/detail/a_id/5994
the new dongle wont connect in the pairing tool
+1leetVividSkyBluetalk839 wrote:
FiszPL wrote:
Was the new dongle paired with the headset? https://mysupport.razer.com/app/answers/detail/a_id/5994
the new dongle wont connect in the pairing tool
Is the dongle even detected in Windows device manager when you’ll connect it to your pc?
Also is the dongle the same as the old one?
Yes it's in device manager, idk I thought a brand new dongle would work with any of the hyper speed stuff, guess not, makes no sense cause now I'ma have to buy a whole new headset.
+1leetVividSkyBluetalk839 wrote:
Yes it's in device manager, idk I thought a brand new dongle would work with any of the hyper speed stuff, guess not, makes no sense cause now I'ma have to buy a whole new headset.
Nope, it’s not “any” hyperspeed dongle. It has to be dedicated one for headset, and you’ve probably have for mouse/keyboard.
FiszPL wrote:
leetVividSkyBluetalk839 wrote:
Yes it's in device manager, idk I thought a brand new dongle would work with any of the hyper speed stuff, guess not, makes no sense cause now I'ma have to buy a whole new headset.
Nope, it’s not “any” hyperspeed dongle. It has to be dedicated one for headset.
Then why is there only one dongle to buy? Makes no sense.
+1leetVividSkyBluetalk839 wrote:
FiszPL wrote:
leetVividSkyBluetalk839 wrote:
Yes it's in device manager, idk I thought a brand new dongle would work with any of the hyper speed stuff, guess not, makes no sense cause now I'ma have to buy a whole new headset.
Nope, it’s not “any” hyperspeed dongle. It has to be dedicated one for headset.
Then why is there only one dongle to buy? Makes no sense.
Contact Razer Support.
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.