As you can see I have "Headphones (THX Spatial Audio), but when that is selected alas there is no sound.
Before the update my THX was working fine I had the option Speakers (THX Spatial - Synapse) and things were fine.
In Synapse itself:
When I press on the "Set as Default" it does nothing and again even if I set it manually the Calibration is not heard.
Any ideas how I get my THX to work again?
FloftwIt is good to know that someone shares my pain, hopefully someone can help us soon.
I have exactly the same issue. I don't know why Synapse is still so broken.
girkersI have been live chatting back and forth with Razer about this issue for a few days. I think I might have helped speed up things.
Sorry to hear that this didn't work for you folks. I did get a reply back from "Alson" who said "we have ping this issue to the higher relevant team for them to review", I just hope they are genuine in their intentions.
Razer.Speedcr0ssGood and thanks. Now pass this forward, Razer sells products for competitive gaming, so because of this audio issue, that is absolutely unacceptable, I got kb and mouse from ss, and guess what, no issues… so automatically Razer just lost 400£ worth of competitive gaming product sale… now razer answer may be “who give’s a damn?” but as this type of issues aren’t solved, it will be followed by many customers to change orientation, especially when you buy competitive gaming products without looking at the price, because the reals customers don’t look at the price, just at the quality delivered.
Hi girkers and cemsengul! Please send me your case number via PM, so I can review your contact history. That's odd, EthanS3000. Did you try running the Windows Sound Troubleshooter while experiencing the issue? Your feedback is well-taken, petters.uk. Razer is aware of this behavior, the main reason the team published the workaround from this link. Hi Floftw and Pumba696. This shared article posted by girkers should be able to help you with this audio device concern, which can also be seen from this thread. Feel free to submit a case to our Support Team or send me a PM so I can kick start an investigation on your behalf.
petters.ukI appreciate your comment. The team is currently watching this thread. And yes, I've forwarded your post to our Internal Team.
Good and thanks. Now pass this forward, Razer sells products for competitive gaming, so because of this audio issue, that is absolutely unacceptable, I got kb and mouse from ss, and guess what, no issues… so automatically Razer just lost 400£ worth of competitive gaming product sale… now razer answer may be “who give’s a damn?” but as this type of issues aren’t solved, it will be followed by many customers to change orientation, especially when you buy competitive gaming products without looking at the price, because the reals customers don’t look at the price, just at the quality delivered.
cemsengulEveryone deserves to use a fully functional device and software. However, technology roadblocks (bugs) happen. There could be an external or internal source affecting the software's behavior. I'm working with our Support Team by encouraging everyone from this thread to submit a case and share their MSinfo and Synapse logs, which are essential during the investigation.
I don't understand why Razer has not fixed this issue yet. Almost every Razer owner has lost the function of the THX Spatial Audio App after some Synapse update. We did not purchase these computers to not enjoy THX.
Razer.Speedcr0ssMaybe Razer can get around to finally uploading the 2021 Razer Blade Advanced drivers on their website and we can try to uninstall the THX Driver that is 363 MB and reinstall it? Why do we not have access to drivers but people with older Razer laptops can download their drivers?
I appreciate your comment. The team is currently watching this thread. And yes, I've forwarded your post to our Internal Team. Everyone deserves to use a fully functional device and software. However, technology roadblocks (bugs) happen. There could be an external or internal source affecting the software's behavior. I'm working with our Support Team by encouraging everyone from this thread to submit a case and share their MSinfo and Synapse logs, which are essential during the investigation.
Razer.Speedcr0ssSent you a PM as requested.
Hi girkers and cemsengul! Please send me your case number via PM, so I can review your contact history. That's odd, EthanS3000. Did you try running the Windows Sound Troubleshooter while experiencing the issue? Your feedback is well-taken, petters.uk. Razer is aware of this behavior, the main reason the team published the workaround from this link. Hi Floftw and Pumba696. This shared article posted by girkers should be able to help you with this audio device concern, which can also be seen from this thread. Feel free to submit a case to our Support Team or send me a PM so I can kick start an investigation on your behalf.
girkersI thought it was only me facing the issue but now I am very clear its update fault. I have updated my software twice and even changed my headsets but still the problem exists. Its pathetic they should better update it as soon as possible.
I have a Nari Ultimate and as a diligent user when Razer says I have a software update for Synapse I go ahead and do it. However now many of my audio options have changed and no matter what I do I can no longer get audio out when I choose the THX option. These are the new sound options I have: As you can see I have "Headphones (THX Spatial Audio), but when that is selected alas there is no sound. Before the update my THX was working fine I had the option Speakers (THX Spatial - Synapse) and things were fine. In Synapse itself: When I press on the "Set as Default" it does nothing and again even if I set it manually the Calibration is not heard. Any ideas how I get my THX to work again?
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