Hello fellow insiders
I'm having an issue with my Razer Blackshark V2 X headset on 3.5mm analog jacks. During the cleaning process of my PC, I had to unplug every piece of hardware in the backplate. After the cleaning, I plugged the headset back in and now I'm having multiple problems:
1)The 7.1 surround sound program doesnt let me configure the 7.1 sound (The app instructs me to set "7.1 surround sound speakers" as system default, but when I set the “7.1 surround sound speakers” to default it does not detect the 7.1 headset option, only the "Realtek(R) Speakers". I tried using the Realtek(R) speakers but the quality and strength of the sound is 3x worse).
2)My headset microphone is not being detected even after replugging, and I'm constantly hearing static and myself when talking or tapping the mic.
I tried re-installing the 7.1 surround sound app, looked everywhere in the windows settings, plug the headset into different ports.
The issues appeared suddenly and I would be really thankful for any kind of help in this case..