hello everyone, I have a question, in short, somewhere 5 days ago I bought razer blackshark v2 headphones, the one with a USB card

from the first day after each connection to the computer, the right earpiece gradually becomes quieter after connection and then stops working altogether, but if you reinstall the usb card, everything repeats and after a while the right earpiece stops working and this is not a problem in the computer, because on another device, the same problem please advise me something