ps5 don't recognize the black shark v2x

So i bought the headphones yesterday and when i tried them it didn't work the ps5 didn't recognized i plugged in headphones, it's not like they were connected and didn't made a sound, it was like i didn't connect headphones to the ps5. Tried on my pc and it worked fine but not on my ps5. Today i figured out that if i plug it in fully to the dualsense audio jack it will not recognize the headphones, it will only work if they are not fully plugged in into the audio jack. And it annoying to play like that because the audio cable get loose and fall all the time. Anyone knows why the ps5 doesn't recognize them if i fully plugged the audio cable in?