quiet microphone on Razer blackshark v2 x headphones

Hi, I have a problem. the problem with the microphone in my new razer blackshark v2 x headphones, the microphone is terribly quiet, when trying to make the microphone louder, only electrical noise is heard. When you connect headphones to your phone, the microphone works perfectly. I tried a lot of things, nothing helped, I hope for your help