RAZER 7.1 APP NOT WORKİNG | Razer Insider
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RAZER 7.1 APP NOT WORKİNG

  • December 4, 2022
  • 12 replies
  • 1753 views
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I have a razer kraken . I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue. In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) *This is a repost, I was not sure if I should have needed to posted this in Razer Support or here in Audio to receive help, first time on the forum*

      12 Replies

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        B
        My 7.1 surround sound stop working few days ago keeps asking for an activation code but I used it already I asked for a new one but it gives me same one not sure what to do with it now :confused_::mad_::frown_:
        A
        DarkSiennaOPALtechno317
        I have the same issue as this too....
        _
        • _Fran20_
        • January 23, 2023
        I uninstaled 7.1 drivers because there was no headset registered in razer synapse and I thought it would help. Now when I install 7.1 surround sound I I need to press on sound and on headset (7.1 surround sound), but I dont have that option, only headset (Realtek audio), and speaker (Realtek audio). I dont know where to install 7.1 surround sound drivers. Can anyone help?
        A
        I have resolved all my issues by performing a clean install of windows and reformatting all of my files…
        M
        • mesty60
        • Insider Mini
        • February 21, 2024

        I have the same problem as you.

        what do you mean with:

        I have resolved all my issues by performing a clean install of windows and reformatting all of my files…

        what exactly you did?

        R
        • rockfish117
        • Insider Mini
        • March 7, 2024

        Anyone find a solution to this? having the same issue

        NATURALSPINELFawnbest113

        i have the same issue

        T

        This has to do with the files for the surround sound app being installed in the admin’s appdata/Local/Razer folder. If you are a secondary user on the system, you need to run as admin for it to work OR copy the admin’s appdata/Local/Razer folder to your own appdata/Local/Razer folder.

          diregraf
          • diregraf
          • Insider Mini
          • October 18, 2024

          This has to do with the files for the surround sound app being installed in the admin’s appdata/Local/Razer folder. If you are a secondary user on the system, you need to run as admin for it to work OR copy the admin’s appdata/Local/Razer folder to your own appdata/Local/Razer folder.

          this worked for me, I have another user account and moved the Razer folder to my current user account.

          P
          • PlayboyPrime
          • Insider Mini
          • June 30, 2025

          I had this issue too. The problem was that i renamed my windows username some time ago and it was still using the old one. I noticed there was a folder with my old username in the Users folder with a Razer folder in AppData so I copied that folder to my current AppData folder and it worked again. Im on windows 11 btw.

            Destrocore
            • Destrocore
            • Insider Mini
            • December 17, 2025

            I had this issue too. The problem was that i renamed my windows username some time ago and it was still using the old one. I noticed there was a folder with my old username in the Users folder with a Razer folder in AppData so I copied that folder to my current AppData folder and it worked again. Im on windows 11 btw.

            This also worked for me

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