Razer balckshark v2 pro (2023) microphone very low

Here's the thing, I recently bought one of your headsets, the Razer Blackshark V2 Pro (2023) and its microphone doesn't capture the sound well at all, I've already changed the settings in the Razer Synapse App but the microphone is still very low and so they have difficulty hearing me.I would like to know what I can do about this.