I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing. I was just going to return but i do like the quality of the headset so trying tech support first.

My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.

Razer Blackshark v2 hyperspeed dongle not connecting

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

5 days ago

Home
Community Overview
The Razer Armory
Audio
Razer Blackshark v2 hyperspeed dongle not connecting

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™