Hello Support,
I have been using the Razer Blackshark v2 Pro (2020 version) for about three months now. A few days ago, the audio stopped working and it was no longer detected in the Synapse Software. I tried running the pairing utility to fix the issue, and all I got was a pairing failed message. The part that confuses me is that it has the static blue light indicator, which before meant that it was supposed to be connected, but the audio was not working and it was nowhere to be found in the razer software. I have tried;
-redownloading software
-removing all razer related apps and running just the pairing utility
-updating drivers
-so so many restarts
-downloading new synapse beta; in this version it showed up in the software, but was marked as disconnected with no way to reconnect it.
-reading through many similar threads, but none of them have real answers.
Unfortunately none of these worked, and now I am lost on what to do. At this point is it just an issue with the headset itself?