Razer BlackShark V2 X - 7.1 Surround Sound Activation Issue - Product Already Registered | Razer Insider
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Razer BlackShark V2 X - 7.1 Surround Sound Activation Issue - Product Already Registered

  • July 3, 2025
  • 1 reply
  • 189 views
Branosh

Hello Razer Team,

I hope you're doing well.

I recently purchased a brand-new Razer BlackShark V2 X headset and was looking forward to experiencing the 7.1 Surround Sound feature. Unfortunately, when I tried to register the product on the Razer website, I received this message:

"This product is already registered. If you did not register it, please contact Razer Support."

The headset was purchased sealed and brand new, with all original packaging, accessories, and an untouched activation label on the back of the box. I also verified that the serial number engraved under the ear cushion perfectly matches the serial number on the box, which confirms the product is genuine and unused.

I am fully ready to provide proof of purchase, product photos, serial number, and any other required information to assist with resolving this issue.

Thank you very much for your support and cooperation. I appreciate your help and look forward to hearing from you. 🙏🏻

Kind regards

Best answer by Razer.Ten

Hello ​@Branosh,

Can you send me a PM with the serial number of you headset so I can verify it in our system and check the registration details?

 

 

*Thread locked to curb conversation to PM. 

U
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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • Answer
  • July 3, 2025

Hello ​@Branosh,

Can you send me a PM with the serial number of you headset so I can verify it in our system and check the registration details?

 

 

*Thread locked to curb conversation to PM. 

Branosh
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