Razer Blackshark V2 X already registered by another account. I Can't get activation code

Hello! I recently bought the Razer Blackshark V2 X. I tried to register the product ID and serial number, but unfortunately, I was informed that it was already registered, but not with my Razer ID. As I understand it, this means I won’t be able to access the 7.1 surround sound. I couldn’t find another solution, so I would really appreciate your help. :(