I’ve had my Razer Blackshark V2 X USB for about 3 yrs and it’s worked perfectly until recently.
My friends and colleagues complained that my mic sounded terrible and there was a lot of static in the background. After testing my mic in discord and on Windows 10 and not finding any issue I decided to open the Synapse app to see if I could find a solution in there (I've not used the synapse app in a long time).
Immediately the Razer Synapse app starts to download an update and asks me to restart my PC which I do.
On rebooting my PC I now have no sound to my Razer headphones at all. The mic appears to still work as I can see it register when I speak. The Razer Synapse app will not open and I cannot repair it or uninstall it. If I try either repair or uninstall it gets stuck at some point in the the process and just hangs. I’ve tried to open as administrator which didn’t work either.
I’ve gone through the support guides on how to fix the issue, perform a clean uninstall but this hasn’t worked. I’m completely stuck and I’ve just had to go and buy another headset until I can get this fixed.
I’ve also tried to contact Razer support but when it asks for the product serial number it doesn’t recognise the serial code I input. The serial code on the USB dongle and I’ve tried multiple times to input the code, swapping O for 0 and other things.
This is really frustrating, I’m hoping someone can help.
