I can't turn them off, I can't update the drivers because I get an error: invalid output string format. The Razer Synapse software on my computer also doesn't work. When I try to turn them on, it turns on for a second and then turns off. I can't even turn the volume up or down.
Hi pulseVanillatrend961,
I understand you're facing multiple issues with your Razer BlackShark V3 X HyperSpeed. Let try some troubleshooting steps to fix the issue.
1. Connect your headset directly to your PCs USB port using the cable that came with your device.
2. Update the firmware on your headset.
3. Try connecting the device to a different USB port or computer to see if the issue persists.
If the same problem persist, please send me a PM with your device serial number, video showing the issue and the proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Thank you!
*Thread locked to curb conversation to PM.
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