Razer Hammerhead True Wireless Headphones

Hi all any advice would be appreciated. I bought the headphones and they arrived in the sealad case, followed all set up steps, but my right earbud has continually turn off/dissconect and i have to turn it back on. I have followed all the troubleshooting steps, contacted both razer support and the store that I bought them from but all I get told is to try trouble shooting again. This is only my second razer product but I was so happy with the headset I bought but these just upset me something fierce!. Thanks for reading, CJD