Razer Kraken Console Edition - Muffled Sound - Looking for a fix

I just got the Ryzen Kraken Console Edition. I am using it on my pc. I have realized the sound is really muffled when using the 7.1 surround sound. When not using 7.1 surround sound the sound is really flat, with poor bass, and is somewhat flat in the midrange. Taken I am not an expert in audio, I just know that there is something off about the sound. Any help will be appreciated!