Razer Kraken V4 THX issues

Hi SirJayDee,

Thanks for sharing your concern here. I understand your Razer Kraken V4 has a low radio communication volume problem only in Tom Clancy's The Division 2 when using THX Immersive. To help resolve this issue, I’d like to gather some more information about your setup. Could you please provide details on the following?

1. Audio Settings in the Game: Have you checked the audio settings within The Division 2? Specifically, what are the settings for voice chat and overall game volume?

2. Razer Synapse Settings: Are there any specific settings or profiles configured in your Razer Synapse software for your Kraken V4, particularly for THX modes?

3. Windows Sound Settings: What are your sound settings in Windows? Is the volume for the game set at an appropriate level, and is the Kraken V4 set as the default playback device?

4. Audio Device Configuration: Are you using any other audio gear (like a USB sound card or external mixer) that may affect the sound output for your headset?

5. In-Game Volume Levels: Are you able to adjust the volume of the radio communications separately from other audio sources in the game? If so, have you tried this?

6. Other Games: Have you noticed any similar audio issues in other games that are THX compatible, or is the problem isolated to The Division 2?

Also, fill out the following so I can initiate a case on your behalf:

• MSinfo logs
• Razer Synapse 3 logs
• Windows version
Save the shareable files via any online drive account listed here. 

Full name:
Email:
Mobile/Phone Number:
Country:
Product Name: Razer Kraken V4
Product Code/Number: 
Product serial number:

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