razer leviathan v2 pro

Raise a support ticket with the serial number and that photo. You could possibly try purchasing it as a spare part replacement.

Could someone please provide the link to submit a request to the Razer store? I am in Japan and cannot find it.

I'm in Japan and I can't find it 😭

https://mysupport.razer.com/app/answers/detail/a_id/6461

On this page if you’ve read and tried everything then there’s the button to raise a ticket.