Razer Leviathan V2 Pro Randomly Disconnecting via USB

I have this issue too. The soundbar emits a little popping sound when it comes back on. It’s really annoying!

i have the exact same problem.When it comes back on loud popping sound come from bass.Its really annoying because the video i watch or game i play instantly stop due to change of new device of sound.

​@Razer Admin up

Bump. Anyone find a solution?

Same exact issue here, even tried the factory reset and changed computers and all and it still happens. sometimes it even lags out the game a hair. 

As an update, my unit got RMA’d. It did not fix the problem. So, this isn’t a defect in some small number of units (unless the one I got as a replacement just so happened to have the same defect.)

I think this is a design flaw that Razer isn’t willing to investigate.

Problem solved: get a new cable. There was a reddit thread describing this same issue, and the posters there had success with that. So I bought a USB-C → USB-C cable on Amazon, and replaced the cable going between the soundbar and my PC. It’s been days and I’ve had no issues since. And Razer was about to do a 2nd RMA...

Nope! Not solved! Changed the cable, did a lot of s**ty  suggestions. Still problem

I've been in communication with Razer for over 6 months straight over this issue and I've done many MANY tests, including using another PC, trying with different programs running or disabled, trying in clean boot, I've had my unit replaced via the manufacturer (aka razer support themselves) to see if the unit itself was faulty, nothing stops the issue. The constant disconnect and reconnect also causes a lag and fps drop in games which makes it impossible to play competitive games, it sometimes even causes the game to drop to literally zero fps and it stays there (essentially freezing the game via zero frames per second) until I turn off the Razer leviathan V2 Pro but will come back if I turn the device back on in the same match. I have tried using the windows performance monitor tool to see if there are any spikes in resource consumption, it does cause a medium to large spike in CPU utilization when it occurs. My system is also a strong medium build gaming PC, it can handle a decent amount of strain but it can't handle whatever is causing this issue. I'm positive from all my testing that this is a software issue though, not a hardware issue because I've also been checking windows event viewer and there is an error under the label of "usbaudio2" "event ID: 16" that I get for most occurrences of this issue. These errors also stop occurring entirely while I'm using a different speaker, which I've mostly been doing for large parts of the past 8 months because this bug makes the main game that I play completely unplayable with the fps drops. I will repeat, this windows event viewer bug only happens when I'm using the Razer leviathan V2 Pro and almost every time it disconnects and reconnects, windows event viewer logs a new instance of this error. I've tried googling this windows event viewer error and ID but it's too broad for me to find anything specific or helpful though. And I don't know enough about computers or software to understand the logs from the error. I have sent the information and data from all the tests I've run to razer support over the past 6 months but they are saying the development team is claiming that they can't replicate the bug even once. I've been very frustrated because this but has occurred on multiple different PCs, with two completely different and new units of the leviathan V2 Pro, I'm positive it is a software issue, not a hardware issue as well but I cannot fathom how razer cannot recreate the bug even once considering how often it happens for me every single day. I'm so frustrated and upset considering how much money I spent on it and how long this has been happening and how long I've had to go without being able to use my expensive speakers. I just want them to fix this issue so I can use my nice speakers that I spent so much money on :(

Are you still issue free?

Hi everyone! If you are experiencing disconnection while connecting your speaker through your PC’s USB port,  please check the following:

• Connect the soundbar to another computer to test

• Try another USB cable to see if the issue persists.

• Ensure to plug the device directly into the other computer’s USB port to rule out any USB port or hub issues.

•Try updating the speaker’s firmware as well through this link.

Feel free to send me a PM should you need additional assistance or submit a case to our Support Team here.

*Moving this thread to our Audio boards so other users can provide inputs. Thanks!

Had this problem on my first Leviathan V2 Pro. Then it died. One day it turned off after one of those “pops” and never turned on again.

Got a replacement from Razer, the problem keeps happening on this one. Firmware updated, but this problem has been happening since when I got this new Leviathan V2 Pro.

It’s extremely annoying and often causes my games to crashes while the “popping” sound happens and the soundbar resets.

We really need a proper solution from Razer. Investigate the issue properly, fix manufacturing issues, fix the firmware, get us a replacement cable if that’s the cause, etc. I’m finding it harder and harder to trust Razer products in recent years...

I spent 8 months with razer support on this one, including their higher tiered support specialist, they gave up on trying to replicate the issue after 8 months because they could not replicate the issue on their end and offered an exchange for my unit after they decided it was no longer worth troubleshooting further. I also had an RMA replacement at one point during that 8 months support ticket, the new unit has the same issues. Razer says the unit they have for testing never showed any of these symptoms. My personal guess is that there is some kind of settings conflict between the software and Windows OS, like a rogue driver or setting that the razer development team had disabled years ago when setting up their test PCs but razer assured me that they use "real world condition" PCs but I know from personal experience that dev teams will always make personal changes to their test units based on personal preference for the testing environment, regardless of the company policy. I'm pretty sure razer has decided to treat this bug as a hardware manufacturing fault at this point, they didn't stare this directly but considering the way they were talking about it, it feels safe to assume that that is their view on these issues with the leviathan V2 Pro. My advice to you, ask if they will swap your V2 Pro for a V2 standard and maybe a keyboard (or some other piece of their hardware) for the remaining cost difference, that's what I did. the leviathan V2 standard seems to be free of the issues so far (I owned a v2 X prior to the pro and the X never had any issues), so it appears the issues only exist on the pro version. It sucks because there's nothing else on the market like the V2 pro and the pro offers unique and amazing features but it has major issues that cause PC performance issues which makes gaming with them impossible despite being a gaming speaker. Furthermore, it appears the V2 pro is now out of stock everywhere except for secondhand sale, so while razer support couldn't confirm this, it is my personal guess that razer corporate has discontinued the leviathan V2 Pro 

I take it then I wasted my money. as am having the same issue.

Yeah unfortunately. They gave up on trying to fix the issue after about 8 months of support tickets going back and forth. They just offered me a refund for my device eventually but I don't think it's something the would "easily" do again for another customer, considering it took them 8 months to do it for me. What's really frustrating, is that I didn't even want the refund, the leviathan v2 pro are amazing speakers when they are working correctly, I just wanted them to keep working to try to fix the issue, I didn't want my money back, I wanted my good speakers to work normally. Considering that the issue was always worse when I wasn't running in clean boot, I'm pretty sure it was a firmware or other kind of software conflict, maybe a mix of both hardware fault and software conflict? Honestly I ran so many personal tests to try to root out a common factor by turning different systems on my PC off and on but to no avail and razer said they could never recreate the issue on their end with their test systems. Still low-key think it was some kind of windows conflict with a system that razer had turned off on their test systems years ago and forgotten about turning off and is something that is on by default in windows (because windows bloatware is a nightmare) but that was something that razer was adamant wasn't a possible cause, even though I'm still confused and flabbergasted about how they could be so certain that it wasn't a windows conflict, considering how common windows conflicts with all types of software are nowadays. Regardless, I ended up being able to exchange my speaker for the leviathan v2 standard version of the speakers and another piece of hardware, the issues don't seem to be present with the leviathan v2 standard. I didn't even buy my leviathan v2 pro through razer, so I was surprised that they were even offering a refund/exchange for another product. But if you try to get them to go for this option, you likely will need to be talking to one of their tier 2 or possibly an even higher level of support personnel. I don't entirely know the tier of support I was at when they finally offered this option, I think I might have jumped a tier or 2 at a certain point, because I made a post on reddit about the issue and when razer caught wind of it there, they automatically bumped my ticket up to a higher tier of support, and eventually things got to the point where they even had someone from the Singapore offices schedule a phone call with me about the issues with the leviathan v2 pro and I ended up getting on several phone calls with that same person and that person was even able to pull my ticket entirely out of the normal "random person replies every day" system, and he would personally reply to my ticket every time. Whatever the case, once I got to this higher tier of support where there was just one specific, extremely competent person handling my case, things got a lot smoother when it came to how my support case was being handled, the guy was very professional, very polite, very very very helpful, very knowledgeable about razers systems and devices, and he genuinely cared about me and my issue and helping me resolve my issue as best as possible, and anything he didn't immediately know about, he was able to figure out within a few days. Once I got to this tier of support, the support was great, but getting to the good tier of support was a total nightmare and I think I mostly got their through random chance and a little bit of tenacity, in that, I was posting on the subreddit for razer and that got my ticket bumped up a tier and then when I got a rude person at that next higher tier and I got very upset with how that rude person was handling my case, the manager, this really, truly, amazing guy, personally took over my case from there. I wish all of razer support was like this guy. I wouldn't care about slower response times to tickets if it meant I was getting a more personal level of care and not a random different person every day that was so rushed that they couldn't even be bothered to read my ticket in the first place. Having one person who was knowledgeable about my entire ticket and the different ways my case had already been troubleshot because they were there for those steps, made things go way faster and more efficiently, I didn't even mind when he would go on the weekend and wouldn't respond until his next shift after the weekend was over, because the quality of support was so high, that 2-3 days of waiting was no problem at all, like, who cares about waiting 2-3 days for a reply to a razer device issue? It's not like it's an emergency that needs an immediate fix, especially after Ive been dealing with support for 8 months already. I'd much rather need to wait for the support persons next shift that have to deal with a completely different person who didn't even read my ticket. But yeah, you could try to see if razer will exchange or refund your device, but it will likely be a nightmare to get to a person who can even consider that as an option, because I don't think it's something they normally even offer as a solution, based on the way they talked about it with me. I think they might have only offered it to me because I literally had an 8 month long support ticket of my genuinely trying to find a solution for the issue.