RAZER NARI ULTIMATE | TROUBLESHOOT (disconnects, AVNERA, PS4...)

madrerik · 2020-10-31T05:13:48+00:00

Hello, I just recently picked up the Razer Nari Ultimate and to my surprised I encountered one too many problems with it straight out of the box, but managed to get around all of them. In the interest of helping you guys out since I know Christmas is around the corner and more than likely people will be getting this headset I will try to detail the workarounds. [INDENT]1.DISCONNECTS/BEEPING SOUNDS:[/INDENT] The headset can be both used wired and wireless. If you're to use it wireless and have other peripherals that are wireless as well connected through USB your headset will pick up that signal and will try to connect to it. This will also happen if you have Bluetooth enabled on any nearby devices. Simply turning off Bluetooth on your PC and nearby devices (or putting them far from the headphones) and also plugging the USB dongle for the headset far from the others (front or back of your PC) will do the trick. This will fix disconnects/reconnects that make beeping sounds and/or drop sounds suddenly. This will fix sound control issues when using other peripherals and/or sound controllers. For me it was my Corsair keyboard's sound shortcuts that weren't working to control audio until I switched the headset's USB to another spot. Not all beeping sounds are bad. The headset will beep when the battery is low too. [INDENT]2. AVNERA AV6301[/INDENT] For some odd reason when you plug in the USB dongle to your PC or other devices it won't recognize it properly and will display the name "AVNERA-AV6301". This isn't something that at least I didn't find too much information on about, but the consensus seems to be firmware related (my case) or, for some people, the USB dongle metal contacts were dirty and therefore it wasn't making proper contact with the USB port. If you have Razer Synapse installed, I'd suggest to look if there's an update available for you. If the latest update is available is already installed, make sure to unplug the headset's USB dongle from your device and uninstall Razer Synapse all together. After doing so make sure you reinstall Razer Synapse back with your headset's USB dongle plugged in and restart the PC once everything is set installing. Keep in mind that if you have other Razer devices they might temporarily stop working while you finish reinstalling Synapse. This is the fix that worked for me on my PC. A safer and more straightforward solution to the one below is to simply move your USB dongle from port to port until you get one that will successfully recognize the headset. *Important: If you're not experienced handling electronics or if your device is within warranty I suggest you don't attempt this next step as there's always the chance of potentially damaging something. Only try this if nothing else works and you're not able to get professional help* The USB dongle has a plastic cover over the metal contacts that will make contact inside the USB port once you plug the dongle in. If you remove the plastic cover from the USB dongle you can carefully clean the contacts and plug back the USB dongle and it should work. Some people have managed to clean it without having to remove the plastic cover. [INDENT]3.Razer Synapse won't recognize the Razer Nari[/INDENT] This is the first problem I encountered as soon as I plugged my headset and turned my PC on. I downloaded Synapse and the headsets weren't recognized, but all other peripherals were. I uninstalled Synapse, removed the headset's USB dongle, reinstalled Synapse 3.5 and plugged back the USB dongle. After that, I restarted my PC and finally my headphones were recognized. [INDENT]4.Other audio/microphone issues [/INDENT] People couldn't hear me in-game or in Discord and sometimes the audio would get a little messed up (audio direction or glitchy sounds) and it turned out to be the Haptic option and THX Spatial Audio. Go in Razer Synapse>Audio>Mixer>turn off THX Spatial Audio. Go in Razer Synapse>Audio>Enhancements>turn off Haptic Intensity So far turning off those two options have made the trick. If any of you guys have encountered any other issues or have other possible solutions, please post them below. Hope you guys enjoy your headphones! They're sound amazing.

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

1 day ago

Home
Community Overview
The Razer Armory
Audio
RAZER NARI ULTIMATE | TROUBLESHOOT (disconnects, AVNERA, PS4...)

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™