I just bought a Blackshark V2 X and tried downloading the audio software to give it a try. I’ve been using the old Razer Surround Pro from 2015 without any issues, I love the surround sound I get and also its been working without any issues. But after trying to install the 7.1 Surround App, it doesn’t allow me to close the setup menu, so I cant select my audio drivers.
I found a thread here that spoke about the app having issues with previous versions of synapse, so i went ahead, downloaded the Razer Driver Cleanup Tool and then remove everything with both that app and Revo Uninstaller. After several restarts, the app tells me the Surround 7.1 is installed, but it won’t open. Checking both Revo and Control Panel shows me that there’s no Surround 7.1 installed. Now I can’t even try to reinstall it because there’s no button in the app.
So now I tried to give a go to THX Spatial Audio. Downloaded, installed it, and then, the same setup popup comes and I’m not able to close it again, so now I’m locked out of this app and can’t give it a go.
I’ve tried uninstalling both Synapse V3, the old Razer Surround Pro, ran a CMD with SCANNOW and sent the file to razer support just in case, but right now, I reinstalled the old one and it just works. Incredible