Razer surround sound 7.1 non working

On my Windows 11. I got the same problem.

Gh0sy
I can't select any devices from the app, I've tried EVERYTHING but nothing works.

Please perform the workaround from this article. Otherwise, delete all Razer-related by downloading the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer. Let me know if it goes.

Thanks for your help but it's still not working, btw im using the razer Kraken X headset (jack 3.5mm edition). I've tried the article you mentioned; Using the Razer Driver Clean-up tool; Uninstalling and reinstalling the app; It's like the driver was never installed and becouse of that i cant select it from the devices list. (Sorry for my bad english)

Gh0sy
Thanks for your help but it's still not working, btw im using the razer Kraken X headset (jack 3.5mm edition). I've tried the article you mentioned; Using the Razer Driver Clean-up tool; Uninstalling and reinstalling the app; It's like the driver was never installed and becouse of that i cant select it from the devices list. (Sorry for my bad english)

Thanks for sharing. Please create a video showing the issue and upload it to any online storage account, then paste the shareable link in your PM so I can observe it closer and share it to our Support Team. Thanks for your cooperation.

Razer.Speedcr0ss
Thanks for sharing. Please create a video showing the issue and upload it to any online storage account, then paste the shareable link in your PM so I can observe it closer and share it to our Support Team. Thanks for your cooperation.

Here's the link (*Google Drive link omitted for your security) Let me know if works

Gh0sy
Here's the link (*Google Drive link omitted for your security) Let me know if works

Thanks for the video. I removed it for your security. By the way, I'll be locking this thread to divert our conversation privately.