Razer THX Audio Missing After Update Audio is trash | Razer Insider
Question

Razer THX Audio Missing After Update Audio is trash

  • 7 November 2023
  • 17 replies
  • 788 views
CodeStella
Userlevel 2

Hello guys after the synapse update today the THX device is missing and my audio sounds like trash. I have my old settings save and after aplying them its nothing even close to what it was. In all games the audio comes either from the left or right it doesnt sound like 7.1 at all more like cheap 5 dollar headphones. Tried everything reinstalling updating headphones firmware playing with the settings cant get it to sounds like before the update. Im using BlackShark V2 with the usb sound card

17 Replies

pulsesoloRuby750

Same with me, I also have Blackshark V2.  Audio sounds terrible now and I can’t select THX Spatial in the playback menu as it had disappeared.

S

Yep. Same here. First world problems but man, who hires these developers? It’s like playing underwater.

AurumiS1

Same here… 

V

Same here, any updates ?

B

Same here Well pissed, this is also a Violation of UK Consumer LAW, and that of your home country Singapore it falls under the Greenwashing Regulation since your still advertising these headset as THX Audio.

R

Same here

R

Same here, Blackshark v2 Pro

LuigiSilva132

Same here, Nari Ultimate.

G

SAME HERE BLACK SHARK V2

bitplaneMauvelous218

Same, my sound is like 1000x louder and the quality is horrible, i think it is a synapse problem bcs i tried in my father’s computer and the sound is great (it doesnt have synapse installed) .

 

M

we should all complain or have a petition to bring back thx spatial audio as a system playback device option because i really heard the difference when i still had it in the playback option and now stereo and thx sound the same WITHOUT the actual thx quality

J.J.Rain

Can I just have my stereo profile back. Unusable after last update. Full garb sound. Worst I ever hear in my entire life.

Linenbizfocus205

나도 그럼   the spatial audio 킬 수 가 없음. 이거 돈내고 이용 못하는 건 쫌….. 

제발 해결 방법좀 알려주세요.  그 동안 이용못한 보상으로 신형 헤드셋 선물 바람.

Reedi-Too

Ive got the Razer BlackShark V2, do I have to buy the THX Spacial separately?….I see the purchase option in USA store but not the UK one?

Were they not supposed to come with a ‘code’ in the box?...I don’t see one if they do in my box?

zyrontbd

Hello guys after the synapse update today the THX device is missing and my audio sounds like trash. I have my old settings save and after aplying them its nothing even close to what it was. In all games the audio comes either from the left or right it doesnt sound like 7.1 at all more like cheap 5 dollar headphones. Tried everything reinstalling updating headphones firmware playing with the settings cant get it to sounds like before the update. Im using BlackShark V2 with the usb sound card

They say they are fixing it….since Nov. 6, the only thing they did until now, is add notifications in synapse which explains the same thing the support tells you. That everything is working fine, just a bit different….which is completely false. In the end the only fix to that issue is to buy the thx spatial standalone app for 20$ or switch to Steelseries GG(free app).

talkWhiteSmokebyte644

 

Sorry to hear about the audio issues! Have you reached out to Razer support for assistance? It might also be helpful to check if others in the Razer community are facing similar problems after the recent update.

S

Hi all. I have exactly the same problem, I tried to reinstall the program 3 times, cleaned folders and files manually and with special programs, but nothing helped. I had to resort to reinstalling windows and that didn't help either. The fact is that at first the sound worked fine, in the synapse program everything was switched between STEREO and THX sound, but (the update) may have ruined everything. I tried to flash the headphones with FIrmwareUpdater 1040, but it asks to connect the headset to the computer, but with FirmwareUpdater 0011 everything is fine. Attached screenshots.

 

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