something wrong with my mic

So I have got the Black Shark V2 X today, and everything about it is perfect, but there's an issue with the mic. The microphone sound is very faint، I have seen multiple inboxing for the same product but all of them have their mic work properly, so I don't really know if it's factory problem or I did something that my make it unfunctional which I thought because I opened the package gently. please help