hi guys,
I have the Razer Blade ‘Advanced’ mid 2019 with 4K OLED and RTX 2080 max q / 9750 Coffee Lake model: RZ09-03018E52.
After a Windows update, the sound stopped working (device manager showed the soundcard as not being present or connected). I tried several things including rolling back the update, but Windows 11 told me I couldn't roll it back (don't know why exactly). I tried finding the right driver, but nothing helped. Finally, I was lucky to have a Restore Point and set it back. The sound was working again.
But after a week or two, again same problem, no sound. I thought 'this time, I'll keep searching to find the correct driver and/or install and config procedure’, because I can't keep restoring to that same Restore Point forever. But I couldn’t find it. I then tried AVG Driver Updater which -before it installed drivers- always created a Restore Point. Finally, I decided to give up and restore my Restore Point-with-working-sound again, but... my Restore Point was gone, overwritten by newer Restore Points made by AVG. I feel so dumb ignoring the Restore Point allocated disk space, and as a result, I can't longer restore to get the sound working again.
So I have no choice than to go back to finding the correct driver, which seems to be a big challenge! The Razer specifications webpage doesn't even list the sound card in my laptop.
https://mysupport.razer.com/app/answers/detail/a_id/3683
Tried googling, but I just can't find which sound card is in my system. Obviously, this makes finding the right driver even more difficult.
- tried updating the driver in Device Manager (search for driver on PC, search online), didn't work.
- tried uninstalling the driver in Device Manager, but this didn't help.
- tried removing the sound card/component in device manager and restart, but also didn’t work
- I ran the latest Razer Firmware Updater (v.1.1.1.3) for my model which reported that all components were up-to-date.
Is there anyone who can help me find the exact sound card type/model/generation, or find the right driver for my laptop?
I really don't want to go through re-installing everything... that would take days and days in my case :(.
Many thanks in advance!!
Kris