Windows 11
Using Blackshark V2, other than the popping sound I have that others have already reported, it worked fine including the THX Spatial Audio, until recently Razer Razer has been pushing out update after update, I see also where there is some mention of a “new” synapse, so maybe all these updates are linked to that. Also, the THX application is involved.
At any rate, over the past few days the software constantly disconnects, and takes down everything with it, when it happens you can’t see any other speakers or microphones. Windows event viewer shows this all happening in sequence one right after the other.
Faulting application name: RzTHX0529.exe, version: 1.0.0.33, time stamp: 0x6534c9b2
Faulting module name: RzTHX0529.exe, version: 1.0.0.33, time stamp: 0x6534c9b2
Exception code: 0xc0000409
Fault offset: 0x00177fae
Faulting process id: 0x0x4760
Faulting application start time: 0x0x1DA2335263ED7BD
Faulting application path: C:\ProgramData\Razer\Synapse3\Service\Bin\Devices\Mw\RzTHX0529.exe
Faulting module path: C:\ProgramData\Razer\Synapse3\Service\Bin\Devices\Mw\RzTHX0529.exe
Report Id: 9e5b9fd3-7991-43a8-b06e-9e5f9daafcf2
Faulting package full name:
Faulting package-relative application ID:
Application: Razer Synapse Service Process.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
at System.Timers.Timer.set_Enabled(Boolean)
at System.Timers.Timer.Start()
at Synapse3.UserInteractive.ForegroundWindowMonitor.ResetForegroundTimer(Double)
at Synapse3.UserInteractive.ForegroundWindowMonitor+<ProcessForegroundWindow>d__20.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
Faulting application name: AUDIODG.EXE, version: 10.0.22621.2506, time stamp: 0xc4f60986
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000005
Fault offset: 0x0000000000033aca
Faulting process id: 0x0x11D0
Faulting application start time: 0x0x1DA23351B4A53AE
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d11946ba-ec58-4f8f-b139-2d8478b59780
Faulting package full name:
Faulting package-relative application ID:
I twice removed all Razer applications including using the “cleanup tool”, and reinstalled the applications. Same results.
During a game stream, all sound and microphone fails with the above errors.
I now have all Razer software removed, using a seperate Turtle Beach headset, and have no problems whatsoever.
Fix your broken software, and stop pushing out updates that have not been thorougly tested. This is not the first time Razer has had this issue with their software. Releasing updates that totally break your software is ridiculous.
I would also recommend you publish past versions of the software, so when your updates break things customers can load previous software and disable updates until you fix the problems.