the problem is this

Hi there ​@H7A6F-4CDZR-P3A6B-MS1GN! I've just sent you a message – could you please take a look in your inbox when you have a moment?

I also noticed you mentioned this same issue in another thread. To help us keep everything organized and get you the best possible support without any mix-ups, please delete this post and let us resolve your concern through PM.

Thanks so much for your help with this! I really appreciate your cooperation.



*Thread locked to curb conversation to PM.