THX Spatial Audio for PCs application broken

Latest Win11 seems to break THX support, however it got fixed somehow by updating drivers (I'm using Driver Booster for this), to be specific I had 2 updates available - one for Ethernet (driver date 22.06.2021) and one is for Intel Serial IO GPIO Host Controller - INT3450 (driver date 02.08.2021). By installing these I got my sound back even without restarting system. YMMV of course.

IcedFREELANCER
Latest Win11 seems to break THX support, however it got fixed somehow by updating drivers (I'm using Driver Booster for this), to be specific I had 2 updates available - one for Ethernet (driver date 22.06.2021) and one is for Intel Serial IO GPIO Host Controller - INT3450 (driver date 02.08.2021). By installing these I got my sound back even without restarting system. YMMV of course.

I had great hope for being able to fix the problem as I identified and installed the same driver updates (amongst others) as you did using that application but it unfortunately made no difference in my case... strange. I hope Razer/THX find a fix for this because it's starting to get on my nerves.

Any updates to this? A friend of mine and I both have Nari Ultimates, his THX Spacial stopped working 2 days ago and mine stopped working today. We have tried all the trouble shooting methods that we can think of and find through Razer's site, but nothing is working, the headsets are basically only good for voice communications now.

Ryujin2772
Any updates to this? A friend of mine and I both have Nari Ultimates, his THX Spacial stopped working 2 days ago and mine stopped working today. We have tried all the trouble shooting methods that we can think of and find through Razer's site, but nothing is working, the headsets are basically only good for voice communications now.

I wonder whether a coördinated bout of complaining to customer services might be needed because we otherwise don't know whether the problem has even been noticed

I am also having the same issue wtih a blade 14 after updating to windows 11, loading icon keeps spinning. Found out in windows event viewer that the app returned error (access denied or something) but can't figure any solutions.

Ryujin2772
Any updates to this? A friend of mine and I both have Nari Ultimates, his THX Spacial stopped working 2 days ago and mine stopped working today. We have tried all the trouble shooting methods that we can think of and find through Razer's site, but nothing is working, the headsets are basically only good for voice communications now.

i can’t even download the THX application onto my pc after already paying for it, any ideas on a fix? I bought the razer nati ultimate specifically to use with the THX. Any help would be greatly appreciated

sharptool
i can’t even download the THX application onto my pc after already paying for it, any ideas on a fix? I bought the razer nati ultimate specifically to use with the THX. Any help would be greatly appreciated

I don't believe the Windows-application version can be downloaded from the Microsoft Store; THX Spatial Audio for Headphones—which, as i understand it, is what you would be using with your Nari headphones—is served by Razer Synapse, and i think the standalone application is distributed through Razer's website.

b1t6u
I had great hope for being able to fix the problem as I identified and installed the same driver updates (amongst others) as you did using that application but it unfortunately made no difference in my case... strange. I hope Razer/THX find a fix for this because it's starting to get on my nerves.

I am beyond furious about this. I have been live chatting with Razer back and forth for a week. I own a 2021 Razer Blade Advanced and I also lost function of the THX Spatial Audio app which spins infinitely when you launch it. I even sent them a video of the issue and they have no clue how to fix it. They sold us a laptop with THX and they broke it with a Synapse update and now they are not fixing it. I shouldn't have purchased a Razer.

cemsengul
I am beyond furious about this. I have been live chatting with Razer back and forth for a week. I own a 2021 Razer Blade Advanced and I also lost function of the THX Spatial Audio app which spins infinitely when you launch it. I even sent them a video of the issue and they have no clue how to fix it. They sold us a laptop with THX and they broke it with a Synapse update and now they are not fixing it. I shouldn't have purchased a Razer.

Their customer support will certainly have not the slightest clue how to fix something like this, which would be less of a problem if they actually dealt with the problems people call in with or provided a portal through which to directly report obvious bugs. I'm lucky to be able to say that a recent Windows update appears to have mysteriously reënabled spatial audio on my PC, although the broken app very much remains broken.

b1t6u
Their customer support will certainly have not the slightest clue how to fix something like this, which would be less of a problem if they actually dealt with the problems people call in with or provided a portal through which to directly report obvious bugs. I'm lucky to be able to say that a recent Windows update appears to have mysteriously reënabled spatial audio on my PC, although the broken app very much remains broken.

Yeah I still have sound from my speakers but I can't use the THX Spatial Audio app anymore. I really liked the Music preset with audio levelling set to max because it give a nice little bass thump.

To everyone experiencing an issue with your THX Spatial Audio app, I can help you submit a ticket on your behalf. I'll need your Synapse logs and MSinfo Logs. Those are important data in investigating the problem. You can also submit a case here. If you guys already have an ongoing case, PM your ticket number. That way, I can forward them to our relevant team.

Razer.Xenon
To everyone experiencing an issue with your THX Spatial Audio app, I can help you submit a ticket on your behalf. I'll need your Synapse logs and MSinfo Logs. Those are important data in investigating the problem. You can also submit a case here. If you guys already have an ongoing case, PM your ticket number. That way, I can forward them to our relevant team.

I submitted a synapse log and I ticked the THX option on the log program also. I opened the THX Spatial Audio app after I started the log and I wonder if that would help? My concern is before running the Synapse logger I had already uninstalled Synapse and reinstalled it to see if it would help me with my issue and it did not. I may not have the original issue present in the Synapse log file anymore.

pamungkas
I am also having the same issue wtih a blade 14 after updating to windows 11, loading icon keeps spinning. Found out in windows event viewer that the app returned error (access denied or something) but can't figure any solutions.

i have same problem and i writed that problem to razer official support chat and they maked fun to me!!! after 6 hours their f..ing asnwer is reboot the thx audio app !!!! we need a thx audio driver for windows 11!!!! all of yours laptops just trash without thx driver!!! my 11 pro max has more and more good sound system!!

cemsengul
Yeah I still have sound from my speakers but I can't use the THX Spatial Audio app anymore. I really liked the Music preset with audio levelling set to max because it give a nice little bass thump.

bro your fix answer is save your all files and start reboot menu at starting your pc thand start to recovery than your laptop will be deleate and re setup windows then update windows 11 upload you files and open the sound setting menu at setting desktop and replace the thx audio driver re start your laptop. than start you pc and open sound settings and open output sound settings than close sound fix settings. your laptops sound will be puerly good after that. you can easily hear the differances. i do it when my speakers start to just trash alcatel phones sound quality! now just thx app on winows 11 store!! not working there is a loading icon behind the switch of thx stereo and thx spectral audio ,turning always but sound quality so good as it must be

TarikEmirTanyildizi
bro your fix answer is save your all files and start reboot menu at starting your pc thand start to recovery than your laptop will be deleate and re setup windows then update windows 11 upload you files and open the sound setting menu at setting desktop and replace the thx audio driver re start your laptop. than start you pc and open sound settings and open output sound settings than close sound fix settings. your laptops sound will be puerly good after that. you can easily hear the differances. i do it when my speakers start to just trash alcatel phones sound quality! now just thx app on winows 11 store!! not working there is a loading icon behind the switch of thx stereo and thx spectral audio ,turning always but sound quality so good as it must be

I also spoke for a long time on live chat and they were useless as well. My laptop is Windows 10, I never updated to Windows 11. I do have a recovery partition that I could install but my worry is that Synapse will just break THX again after I format.

@cemsengul and @TarikEmirTanyildizi, Can you guys PM me your ticket numbers? I'll try to check on your cases and review your previous interaction. Also, try checking out this thread, as these steps might just do the trick. Its summary is also posted in this article. I encourage everyone having this issue to submit a case or send me a PM. That way, we'll have more data that'll help to sort this out.

Razer.Xenon
@cemsengul and @TarikEmirTanyildizi, Can you guys PM me your ticket numbers? I'll try to check on your cases and review your previous interaction. Also, try checking out this thread, as these steps might just do the trick. Its summary is also posted in this article. I encourage everyone having this issue to submit a case or send me a PM. That way, we'll have more data that'll help to sort this out.

I have sent Synapse logs and MSINFO txt file to Razer but I have not received a response yet.

IcedFREELANCER
Latest Win11 seems to break THX support, however it got fixed somehow by updating drivers (I'm using Driver Booster for this), to be specific I had 2 updates available - one for Ethernet (driver date 22.06.2021) and one is for Intel Serial IO GPIO Host Controller - INT3450 (driver date 02.08.2021). By installing these I got my sound back even without restarting system. YMMV of course.

It is broken with me too but I am still on Windows 10. My THX app broke after a Synapse auto update one day when booting up my computer. So I do not believe this was caused by Microsoft and instead by Razer pushing a buggy Synapse update.

My Razer Blade 14 also seems to be having a similar problem. Windows Event Manager also logs this issue when THX app is started - [CODE] Faulting application name: thxsahelper.exe, version: 0.0.0.0, time stamp: 0x60999958 Faulting module name: ntdll.dll, version: 10.0.22000.348, time stamp: 0x22eb3761 Exception code: 0xc0000005 Fault offset: 0x00000000000aa1af Faulting process id: 0x21d0 Faulting application start time: 0x01d8021743a3d3d7 Faulting application path: C:\\Program Files\\WindowsApps\\THXLtd.THXSpatialAudioControl_2021.510.1.0_x64__zgheytcpjsgqw\\THXSpatialAudioService\\External\\thxsahelper.exe Faulting module path: C:\\WINDOWS\\SYSTEM32\\ntdll.dll Report Id: 3ee920af-5a11-4b81-954f-b5e9d16401b9 Faulting package full name: THXLtd.THXSpatialAudioControl_2021.510.1.0_x64__zgheytcpjsgqw Faulting package-relative application ID: App [/CODE] @Razer.Xenon I've also sent a PM with my Case ID, which has the msinfo and Razer Log Collector Data. Hopefully you guys can fix it soon!

Technopope
My Razer Blade 14 also seems to be having a similar problem. Windows Event Manager also logs this issue when THX app is started - [CODE] Faulting application name: thxsahelper.exe, version: 0.0.0.0, time stamp: 0x60999958 Faulting module name: ntdll.dll, version: 10.0.22000.348, time stamp: 0x22eb3761 Exception code: 0xc0000005 Fault offset: 0x00000000000aa1af Faulting process id: 0x21d0 Faulting application start time: 0x01d8021743a3d3d7 Faulting application path: C:\\Program Files\\WindowsApps\\THXLtd.THXSpatialAudioControl_2021.510.1.0_x64__zgheytcpjsgqw\\THXSpatialAudioService\\External\\thxsahelper.exe Faulting module path: C:\\WINDOWS\\SYSTEM32\\ntdll.dll Report Id: 3ee920af-5a11-4b81-954f-b5e9d16401b9 Faulting package full name: THXLtd.THXSpatialAudioControl_2021.510.1.0_x64__zgheytcpjsgqw Faulting package-relative application ID: App [/CODE] @Razer.Xenon I've also sent a PM with my Case ID, which has the msinfo and Razer Log Collector Data. Hopefully you guys can fix it soon!

Well you won't believe this but randomly I got a Razer Central auto update when booting up my laptop and now THX Spatial Audio app works like when I purchased my laptop. I don't know if they fixed it for everyone or not. I am on Windows 10 if that helps. I don't think this was a real update, it may have been that Synapse detected the flaw and fixed THX?

cemsengul
Well you won't believe this but randomly I got a Razer Central auto update when booting up my laptop and now THX Spatial Audio app works like when I purchased my laptop. I don't know if they fixed it for everyone or not. I am on Windows 10 if that helps. I don't think this was a real update, it may have been that Synapse detected the flaw and fixed THX?

I did get that update too, however, it didn't fix the application, nor the Spatial sound. On the other hand, the 20$ paid application from Razer - https://www.razer.com/p/RZ11-13000-0001 Works perfect, Not sure how to proceed. I am yet to receive a response from @Razer.Xenon or on my case.

Thx works for me but sounds like utter garbage. Really need it to be 24 bit not 16. It is worse than am radio. Hate having to work around it to get it working but without the awful processing, waste of money, stick to rock hard stereo better than any of these surround sound and spatial gimmicks. I remember the 7.1 surround pro software worked alright several years ago but this thx is absolute crap. Need better quality sound out of it

Is there Any response of when we can see a fix for this its is very bad en what i also have is that Synapse is also very unstable please fix it

Borgnl
Is there Any response of when we can see a fix for this its is very bad en what i also have is that Synapse is also very unstable please fix it

I don't think they'll ever fix it, they don't have the interest as it's been like this since it came out. Just switch to Boom3D you'll be much happier and impressed