Barracuda X 2022 headset (RZ04-04430100). My dongle just stopped working one day couple years ago, and it hasn’t bothered me because I just used aux cord for my PS5 remote. but now I have a PC and can’t get the dongle to be recognized. my pc just says, “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” I’ve tried the Pairing tool and the Firmware update tools a lot…. they won't recognize that I’ve plugged it in, I’ve tried every USB port and USB-C port. My computers windows Is all up to date, drivers are all up to date.
Question
USB-C dongle says unrecognized on pc for Barracuda x
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- Razer Support
Hey there,
I understand that your dongle is not being recognized by your PC. Thank you for performing the troubleshooting steps on your end to help resolve your concern. Don't worry, I will create a ticket for you and forward it to our relevant team for further assistance. To proceed, please share the following details via PM so I can kickstart your case:
Device’s serial number:
Full Name:
Email address associated with Razer ID:
Phone number:
Country:
Also, please provide your proof of purchase/receipt in PDF format so I can check its warranty details. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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