Issues with JungleCat so far | Razer Insider

Issues with JungleCat so far

  • 7 November 2019
  • 21 replies
  • 109 views

So far I have 3 issues with my new JungleCat.

1) Charging: according to the manual, the LED should be red when charging, and green when charged. What happened to mine is when I plug-in USB-C charge cable, I only see green light for few seconds, then turned off. I never see red light. Is that expected?
Sorry I haven't checked if the controller really charged (LED issue) or not charged at all. Tried different charger / cables so far.

2) When I connect my RP1 with Razer Junglecat L, the R controller lost connection every 30 seconds (exactly 30 seconds). It will recover after about 2 seconds, but I could lose the game during this 2 seconds. It's system wise issue, means I see the controller disappear and reappear in the settings. The reason I says the issue is R controller is because L controller is almost steady green (may blink but really fast so hard to tell), but R controller will blink in blue during that 2 seconds.
I don't see the issue when connect to PC. It seems that it's good when connect with Razer Junglecat R, but unfortunately I have a game that only works with L for now. My RP1 is already pied, so it's possible that the buggy pie RP1 is the one to blame, but still... (I will try to see if I could test on other Android phone).

3) In the Razer gamepad app, if the game is "Compatible", when launch the game with controller connected, it shows the options to customize the input. However, if the game is manually added, such option doesn't show but just directly launch the game (can't customized anyway). From the manual I think the option is supposed to supports any game, so I think it's a bug of Razer gamepad app.

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21 Replies

Mine has the same connectivity issue. I tried connecting to two other phones, and had absolutely zero issues.
Although no matter which I connect my RP2 to, R or L, the left one is the one that disconnects and reconnects.
I am thinking about returning it and getting the Raiju Mobile.
I went ahead an initiated a return on my Junglecat, but as soon as I get home from work I want to try it again but uninstall the app from my phone first. The two devices I tried the JC with, did not have the app. So since you are having the same issue as me, see if uninstalling the app works to maintain connectivity. That might help us narrow down the cause.
Userlevel 7
Hey everyone! Thanks for posting your Razer Junglecat's concern here. This needs to be investigated. Please send me a PM. Let's continue from there.
Also as a tip for anyone not having connectivity issues, if you turn thumbstick sensitivity down, some games that allow you to map inside the game, will not recognize the thumbstick.

Dead Trigger 2 prompts you to map inside the game when it detects the controller. The right thumbstick was way to sensitive so I turned it down. Due to connectivity issues, the game detected the other side of the controller and asked me to map again. I could not set any control using the right thumbstick until I went back into the controller app an turned the sensitivity back up.
Ok I can confirm that the app is not the problem.
I uninstalled the app and rebooted my phone and still have the same issue.
Just update. My R connectivity issue get solved by itself. All I did was charging it for long time. I don't know if the 30 second disconnection is a weird way to let me know the battery is low, but I actually checked batter in the app and it was good (though I don't know percentage). It's also weird why it only happens when connected to phone. I think the only way to know more is using the controller until the issue happens again.
Btw, for 1), I could confirm the controller can get charged. It's only the LED doesn't work properly. Am I the only one who has the issue?
Well I charged both of mine and still had the issue.
The controllers work flawlessly with other phones I have tried.
It seems the issue is only when using with a Razer phone.
xRuhRohx
Well I charged both of mine and still had the issue.
The controllers work flawlessly with other phones I have tried.
It seems the issue is only when using with a Razer phone.


Glad to hear you tested with other phones. Then I think it's possible RP1's issue. Just a wild guess, it's possible that actually RP1 lost connection with L for very short time that L doesn't change LED status, but as a result R also lose connection and take much longer time to recover.

Btw, do you see LED work correctly when charging?
Apart from these problems would you guys reccomend the product, I am thinking of ordering one.
MullenLive
Glad to hear you tested with other phones. Then I think it's possible RP1's issue. Just a wild guess, it's possible that actually RP1 lost connection with L for very short time that L doesn't change LED status, but as a result R also lose connection and take much longer time to recover.

Btw, do you see LED work correctly when charging?


I honestly didn't pay attention to the LED when charging.
Also I think it is the connection with RP1 and RP2. It is something in how the RP talks to the JC.


Gabzilla_
Apart from these problems would you guys recommend the product, I am thinking of ordering one.

I highly recommend the Junglecat, if you can deal with buying a product you can't really use and waiting for Razer to fix the issue. If I only had the connectivity issue, I would have probably kept it and waited for a fix. But most of the games I play are not supported, but an Xbox controller works great and works with 90% of the games I play so I plan on getting the Raiju mobile.
I'm having the same issues listed above. Any fixes? If nothing yet, just gonna return :(

Doing some testing before i make the decision. I noticed that after restarting the phone, the controllers worked again. Right after i opened the "gamepad app", i turned the controllers back on and the issue came back. So i did the next thing. I uninstalled the "Octopus plugin" and "Gamepad" app then restarted the phone. So far so good.

wolfie083188
Doing some testing before i make the decision. I noticed that after restarting the phone, the controllers worked again. Right after i opened the "gamepad app", i turned the controllers back on and the issue came back. So i did the next thing. I uninstalled the "Octopus plugin" and "Gamepad" app then restarted the phone. So far so good.
*EDIT* Scratch that. It still does the same thing. Posting a video here of issue.
wolfie083188
*EDIT* Scratch that. It still does the same thing. Posting a video here of issue.

It happens really random (or maybe I should say it's fixed randomly since 90% of chance it has issue). When it has the issue, every 30 seconds, never miss.
I bought RP2 during Black Friday and not see the issue so far. I think it's RP1's issue.
MullenLive
It happens really random (or maybe I should say it's fixed randomly since 90% of chance it has issue). When it has the issue, every 30 seconds, never miss.
I bought RP2 during Black Friday and not see the issue so far. I think it's RP1's issue.

Nope. I'm on a Razer Phone 2. Purchased it Cyber Monday. Chatted with razer, I asked the rep if this was a common issue, he told me he has only done one other exchange for the same reason. They are sending me a replacement hopefully it's a isolated issue to a certain batch of controls. For now I'm back to using my saitake 7007f.

Just in case any razer developers are actually following this thread, my phone build is as follows:
Device: Razer Phone 2 gloss black
OS:Android 9.0
Build number: (*Removed for security purpose)
T-Mobile
512gb SD card

Device is set to 1080p and 60hz most of the time with chroma set to Medium wave.
wolfie083188
Nope. I'm on a Razer Phone 2. Purchased it Cyber Monday. Chatted with razer, I asked the rep if this was a common issue, he told me he has only done one other exchange for the same reason. They are sending me a replacement hopefully it's a isolated issue to a certain batch of controls. For now I'm back to using my saitake 7007f.

(I wrote reply few days ago but forgot to post)
I got repro on RP2 recently, though not as common as RP1, but still means that the controller doesn't work 100%.
The biggest issue is we don't know what's the root reason. The phone? The phone system? The controller hardware? The controller firmware?
I think if there's no progress, I may want to contact customer service after holiday and try to ask for a replacement as you and see if another controller hardware could solve it. It could be just we got faulty unit which doesn't have stronger enough signal to make it stable.
Please let us know if your new controller has the issue, thanks.
Same. Let's see how the new controller performs. I already got the RMA label
Userlevel 7
Hey everyone! Please send me a PM together with your device serial number and a video showing the concern. Let's continue from there.
Sent jungle cat in for this issue, and the new one has the same issue on the RP2.
Userlevel 7
Chinchillanuke
Sent jungle cat in for this issue, and the new one has the same issue on the RP2.


That's a bummer. Sorry for the inconvenience. Could you send me a PM together with your previous case number or email address so I can check the replacement history? I'll pick it up from there.
I found I have the same issue, but in safe mode the connection between the junglecat and my phone is rock solid. After some digging I found that if I uninstalled my Fitbit app ( I have a charge 3 synced to my Razer phone 2) the issue completely went away and I get a stable connection for hours - tested with emulator play. Reinstalling the Fitbit app made the issue come back. Every 30 sec or so the connection drops and comes back. Apparently the Fitbit app is doing something to mess with my Bluetooth connections. On the Fitbit support site there are various reports of the Fitbit app interfering with "continuous" streaming devices. I wonder if it is even something Razer can fix on their end...
sharpDarkScarlet894
I found I have the same issue, but in safe mode the connection between the junglecat and my phone is rock solid. After some digging I found that if I uninstalled my Fitbit app ( I have a charge 3 synced to my Razer phone 2) the issue completely went away and I get a stable connection for hours - tested with emulator play. Reinstalling the Fitbit app made the issue come back. Every 30 sec or so the connection drops and comes back. Apparently the Fitbit app is doing something to mess with my Bluetooth connections. On the Fitbit support site there are various reports of the Fitbit app interfering with "continuous" streaming devices. I wonder if it is even something Razer can fix on their end...

Thanks for the suggestion. I moved on to other games so I didn't check for a while, but your suggestion really make sense to me. I have Fitbit as well, so it's very likely. I just want to verify myself but I can't repro it right now even with Fitbit nearby. However there was a system update for RP2 few days ago so I'm not sure if that update also fixed some issue with Bluetooth, or it's just random.
MullenLive
Thanks for the suggestion. I moved on to other games so I didn't check for a while, but your suggestion really make sense to me. I have Fitbit as well, so it's very likely. I just want to verify myself but I can't repro it right now even with Fitbit nearby. However there was a system update for RP2 few days ago so I'm not sure if that update also fixed some issue with Bluetooth, or it's just random.

I did my test after the update the other day. So no dice.