Note regarding the Razer Raiju Ultimate and Tournament Edition | Razer Insider

Note regarding the Razer Raiju Ultimate and Tournament Edition

  • 28 January 2019
  • 64 replies
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R
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.
Saiyan-Rox
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OrchidbizRUBY943
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.


Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?
N
Hello everyone, I am from Taiwan, my English is not good, I can only use GOOGLE translation. My RAZER RAIJU TE has stick drift, version 1.03. RAZER's service in Taiwan is not so complete, so I need assistance. I know I can't get RMA, so I need v1.04 update to update my RAZER RAIJU TE
R
Rox598
Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?

Hi,
I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.
S
OrchidbizRUBY943
Hi,
I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.

I've been waiting to hear back from Tier 2 support for several days. Something like this shouldn't take so long.
K
techCORAL138
I got one, as the CS agent confirmed I will 100% sure get one

Proof

Where did you get it tho? I cant find it anywhere else.
A
I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!
L
you guys still sell the Raiju Ultimate if yes where do I buy it
thks
P
still waiting for answers from multiple support requests. they wont even release newer firmware to the public and direct requests go unanswered.
W
ASsassIN_sb
I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!

OrchidbizRUBY943
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.

The same problem /:

technokat
Update made on January 28, 2019 PST

We take a lot of pride at Razer to provide gamers with the best gaming hardware. Our team puts in a lot of heart and sweat to innovate and define what makes for a premium gaming experience across different devices & platforms.

That is why it can be painful to admit when we’ve not met these expectations: both yours and ours.

This happened with our first line-up of wireless PlayStation 4 controllers – the Razer Raiju Ultimate and Raiju Tournament Edition. We opted to work with PS4’s native Bluetooth connection, a protocol used by the DualShock 4 controller that’s new to us. We quickly found out after shipping that our controllers did not live up to the Razer promise – while they worked great on cable, the wireless latency was just not acceptable in certain scenarios.

Through extensive work by our engineers, we’ve developed a firmware that significantly improves latency – effectively shaving off 30 ms in response time compared to the original firmware. We’ve taken extra measures to avoid introducing new bugs and stability issues. In parallel to our own and Sony’s qualification testing, we rolled out a beta testing program with our community and existing users. After 45 days of thorough testing, we are pleased to say that the new firmware has been widely rolled out and has addressed the reported latency issues.

This firmware (v1.03) is now available as a firmware update (via PC) here:



The updated firmware has since been implemented into new units. Should you think that you may have purchased an affected unit – make sure to update to the latest firmware. For additional assistance, you may contact our Razer Support Team at support.razer.com/contact-us.

We apologize for missing the mark. We thank you for your honest feedback and you should always continue to hold us to higher standards. We can and will strive to do better.

Updated a Faile not fix
R
I received the new controller with v 1.4. Wired is much better than before..im curious what with controllers before 1.4. Probably they cannot be fixed...

Unfortunately Bluetooth connection remains unusable in fps and games like rocket league because of input lag. Anyway glad that they provide me 4th or 5th replacement. Maybe one day it can work like ds
M
OrchidbizRUBY943
I received the new controller with v 1.4. Wired is much better than before..im curious what with controllers before 1.4. Probably they cannot be fixed...

Unfortunately Bluetooth connection remains unusable in fps and games like rocket league because of input lag. Anyway glad that they provide me 4th or 5th replacement. Maybe one day it can work like ds


Not for me. My new Raiju (v1.04) is better than the my previous unit. It does, however, still not work correctly. The stick response seems to be all over the place, both in wired and wireless mode. It is virtually unusable playing Overwatch.
S
ผมใช้Razer wolverine ultimateตัวนี้ แต่ผมซื้อ razer laiju ultiimate มาเล่นเกม Modern Combat Versusใช้งานไม่ได้ แต่ Razer wolverine ultimate เล่นได้ครับ มันเกิดข้อผิดพลาดตรงไหนครับ
A
My language is not English so I apologize in advance.

I'll try to describe something extremely weird that happened to my Raiju ULTIMATE firmware 1.03 (so the very first batch).

IMPORTANT NOTE 1: I still do not suggest to BUY this product which is completely faulty. In fact, I've already found a replacement in nacon e soon I'll buy from Astro.

IMPORTANT NOTE 2: I did this because I intended to trash my Raiju Ultimate!!!!
I do not suggest to disassemble your controller and I decline every responsibilities on what could be possibily happen!

IMPORTANT NOTE 3: Due to erratic behavior of this product: this can be ONLY a fluke. And I dont have an explaination for this.

I ripped apart to every single piece my controller, I polished every single screw and pcb and connector. I inverted the thumbsticks (the half dome metal part).

Finally...I assembled everything, carefully putting every piece at place.

Result: playing 6 hours NO STOP Division 2/Anthem no problems AT ALL. I'm sure that is playable because Division 2 has ingame configurable dead zone, and I did many try.

Before this, every game where unplayable: heavy left stick drift to right and occasional LAG occurring on right thumbstick. Wired and wireless.

I do not have time to make video nor screenshots, so stick to this easy brief guide:

- in the back of controller there are two screws hidden by SN label. Remove those.
- other six screws are on both sides: gently REMOVE with pressure the back-lateral soft plastic black band (the one tessellated).
- you can access inside and you'll find 8 other little screws in the PCB. Remove them.

It's very easy and intuitive. Hope this help.
S
I had TE and it has input lag issue, as well as left stick drift, I contacted service centre in Singapore and got a replacement set. Unfortunately, the replacement set is faulty and having same issues as well. I emailed them again and they asked me to contact the shop that I have bought from. Finally I managed to get full refund.
Y
The 1.04 version still has a wireless delay.
It is sad that such expensive controllers still have to be wired. I don't know when I'm going to release the perfect firmware.
R
I won't use it wired too when playing dark Souls...
J
I managed to capture on camera the Stick Drift problem that razer is overlooking, i think that everyone can agree with me that a controller this faulty is unusable. Obs: i am using the firmware v1.03(that they are saying that solved the problem) and WIRED to my ps4.

I
Y
Beware of ASTRO Gaming C40 TR, it has the same Razer drift problems, it also does not work on the PC! Among other problems! Amazon.com is full of bad reviews of the product! At least the Razer know that with the 1.03 and electric spray solves their problems.
M
I've been using the C40 for 3 weeks and have not had a single problem or performance issue. My Razer Raiju was UNUSABLE from day one.
B
Just to share another story here: I have one new Razer Raiju Ultimate with 1.04 and had - for months - a first batch with 1.03 and I am very satisfied with both of them.

I have had lag with the first batch before updating to 1.03, but afterwards, it was all fine for me.

The hardware is awesome and I enjoy this controller a lot.

I can confirm a small drift of the right stick, if you remove the deadzone at all and increase the sensitivity to a high value, but that's something I saw on the original Sony, Nacon and Scuf too with those extrem settings.

I am very satisfied and since the Razer's have four extra buttons, I will take them over the Astro, which I expect to be good too.

And for all the people having problems here and on Amazon: You are a pretty small number compared to the sold items. It's only a few dozen people here and there. If they sold like 1000, it's like 0.5% of all consumers.

Way to go and improve, Razer, but no reason to talk about a "serious" problem and "it's all shit and broken".

Stay reasonable and I love my Razer!

Thank you!
M
I did like that Raiju had 4 extra buttons instead of the C40's 2. But, unfortunately, I must have been one of those few unlucky folks who could never get the Raiju to work properly.
B
@MrBunny420: Can you detail any further what you mean "never work properly"?
M
bl4ckb0l7
@MrBunny420: Can you detail any further what you mean "never work properly"?


I purchased two separate Raiju TE. The first one came with v1.1 firmware installed, and I updated to v1.3. Even after the upgrade I experienced what I thought was input lag and stick drift, on both wired and wireless connections. Games were not playable due to the controller being so erratic. I returned it.

I then bought another Raiju TE which came with the v1.4 firmware installed. The controller seemed more stable however there was a distinct difference on what I was doing on controller and what was happening on the screen. The movement was incredibly erratic, and jumped around in a non-linear fashion. I keep switching between my DualShocks, SCUFs, and the Raiju to make sure it wasn't me. The Raiju just did not work properly. This again happened in both wired and wireless mode. I returned it, and bought an Astro.
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MrBunny420
The Raiju just did not work properly. This again happened in both wired and wireless mode. I returned it, and bought an Astro.


That sucks, lucky me, mine is fine.

Are you happy with the Astro? I really thought about getting one, but there is that „only two buttons“ thing. Otherwise I expect it to be a pretty good controller.

And since you have that much experience, how can you compare Astro and Razer to Scuf?
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