Note regarding the Razer Raiju Ultimate and Tournament Edition | Razer Insider

Note regarding the Razer Raiju Ultimate and Tournament Edition

  • 28 January 2019
  • 64 replies
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64 Replies

A
My language is not English so I apologize in advance.

I'll try to describe something extremely weird that happened to my Raiju ULTIMATE firmware 1.03 (so the very first batch).

IMPORTANT NOTE 1: I still do not suggest to BUY this product which is completely faulty. In fact, I've already found a replacement in nacon e soon I'll buy from Astro.

IMPORTANT NOTE 2: I did this because I intended to trash my Raiju Ultimate!!!!
I do not suggest to disassemble your controller and I decline every responsibilities on what could be possibily happen!

IMPORTANT NOTE 3: Due to erratic behavior of this product: this can be ONLY a fluke. And I dont have an explaination for this.

I ripped apart to every single piece my controller, I polished every single screw and pcb and connector. I inverted the thumbsticks (the half dome metal part).

Finally...I assembled everything, carefully putting every piece at place.

Result: playing 6 hours NO STOP Division 2/Anthem no problems AT ALL. I'm sure that is playable because Division 2 has ingame configurable dead zone, and I did many try.

Before this, every game where unplayable: heavy left stick drift to right and occasional LAG occurring on right thumbstick. Wired and wireless.

I do not have time to make video nor screenshots, so stick to this easy brief guide:

- in the back of controller there are two screws hidden by SN label. Remove those.
- other six screws are on both sides: gently REMOVE with pressure the back-lateral soft plastic black band (the one tessellated).
- you can access inside and you'll find 8 other little screws in the PCB. Remove them.

It's very easy and intuitive. Hope this help.
S
ผมใช้Razer wolverine ultimateตัวนี้ แต่ผมซื้อ razer laiju ultiimate มาเล่นเกม Modern Combat Versusใช้งานไม่ได้ แต่ Razer wolverine ultimate เล่นได้ครับ มันเกิดข้อผิดพลาดตรงไหนครับ
M
OrchidbizRUBY943
I received the new controller with v 1.4. Wired is much better than before..im curious what with controllers before 1.4. Probably they cannot be fixed...

Unfortunately Bluetooth connection remains unusable in fps and games like rocket league because of input lag. Anyway glad that they provide me 4th or 5th replacement. Maybe one day it can work like ds


Not for me. My new Raiju (v1.04) is better than the my previous unit. It does, however, still not work correctly. The stick response seems to be all over the place, both in wired and wireless mode. It is virtually unusable playing Overwatch.
R
I received the new controller with v 1.4. Wired is much better than before..im curious what with controllers before 1.4. Probably they cannot be fixed...

Unfortunately Bluetooth connection remains unusable in fps and games like rocket league because of input lag. Anyway glad that they provide me 4th or 5th replacement. Maybe one day it can work like ds
W
ASsassIN_sb
I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!

OrchidbizRUBY943
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.

The same problem /:

technokat
Update made on January 28, 2019 PST

We take a lot of pride at Razer to provide gamers with the best gaming hardware. Our team puts in a lot of heart and sweat to innovate and define what makes for a premium gaming experience across different devices & platforms.

That is why it can be painful to admit when we’ve not met these expectations: both yours and ours.

This happened with our first line-up of wireless PlayStation 4 controllers – the Razer Raiju Ultimate and Raiju Tournament Edition. We opted to work with PS4’s native Bluetooth connection, a protocol used by the DualShock 4 controller that’s new to us. We quickly found out after shipping that our controllers did not live up to the Razer promise – while they worked great on cable, the wireless latency was just not acceptable in certain scenarios.

Through extensive work by our engineers, we’ve developed a firmware that significantly improves latency – effectively shaving off 30 ms in response time compared to the original firmware. We’ve taken extra measures to avoid introducing new bugs and stability issues. In parallel to our own and Sony’s qualification testing, we rolled out a beta testing program with our community and existing users. After 45 days of thorough testing, we are pleased to say that the new firmware has been widely rolled out and has addressed the reported latency issues.

This firmware (v1.03) is now available as a firmware update (via PC) here:



The updated firmware has since been implemented into new units. Should you think that you may have purchased an affected unit – make sure to update to the latest firmware. For additional assistance, you may contact our Razer Support Team at support.razer.com/contact-us.

We apologize for missing the mark. We thank you for your honest feedback and you should always continue to hold us to higher standards. We can and will strive to do better.

Updated a Faile not fix
P
still waiting for answers from multiple support requests. they wont even release newer firmware to the public and direct requests go unanswered.
L
you guys still sell the Raiju Ultimate if yes where do I buy it
thks
A
I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!
K
techCORAL138
I got one, as the CS agent confirmed I will 100% sure get one

Proof

Where did you get it tho? I cant find it anywhere else.
S
OrchidbizRUBY943
Hi,
I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.

I've been waiting to hear back from Tier 2 support for several days. Something like this shouldn't take so long.
R
Rox598
Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?

Hi,
I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.
N
Hello everyone, I am from Taiwan, my English is not good, I can only use GOOGLE translation. My RAZER RAIJU TE has stick drift, version 1.03. RAZER's service in Taiwan is not so complete, so I need assistance. I know I can't get RMA, so I need v1.04 update to update my RAZER RAIJU TE
Saiyan-Rox
Rank
Userlevel 7
OrchidbizRUBY943
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.


Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?
R
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.
T
Mu first Raiju TE had similar issues, the left stick had to the left a HUGE dead zone, and it was in the neutral position drifting to the right. The second one had the same with the right stick. Now, the new one, 1.04 doesnt still have any issues
W
1.03 doesn't really work for me. now I am turning left way faster than I am turning right in battlefield.....
T
I got one, as the CS agent confirmed I will 100% sure get one

Proof
S
Rahai
This firmware is still broken. I get stick drift wired. What happened to the new batch of 1.04 controllers?

They don't really talk about them. Since it requires a new manufacuting process, that would mean they would have to replace your controller to actually fix it. 1.04 doesn't fix the issue, it's the change in the controller, which they want come out and say. It's sad.

Check out Astro C40. It's coming out in March. I really like Razer's products, but I'm done with them due to the poor way of them handeling this situatiuon. Bad customer service doesn't even start to cover it. At least with companies AT&T, you'll eventually get some sort of solution.
R
technokat
Update made on January 28, 2019 PST

We take a lot of pride at Razer to provide gamers with the best gaming hardware. Our team puts in a lot of heart and sweat to innovate and define what makes for a premium gaming experience across different devices & platforms.

That is why it can be painful to admit when we’ve not met these expectations: both yours and ours.

This happened with our first line-up of wireless PlayStation 4 controllers – the Razer Raiju Ultimate and Raiju Tournament Edition. We opted to work with PS4’s native Bluetooth connection, a protocol used by the DualShock 4 controller that’s new to us. We quickly found out after shipping that our controllers did not live up to the Razer promise – while they worked great on cable, the wireless latency was just not acceptable in certain scenarios.

Through extensive work by our engineers, we’ve developed a firmware that significantly improves latency – effectively shaving off 30 ms in response time compared to the original firmware. We’ve taken extra measures to avoid introducing new bugs and stability issues. In parallel to our own and Sony’s qualification testing, we rolled out a beta testing program with our community and existing users. After 45 days of thorough testing, we are pleased to say that the new firmware has been widely rolled out and has addressed the reported latency issues.

This firmware (v1.03) is now available as a firmware update (via PC) here:



The updated firmware has since been implemented into new units. Should you think that you may have purchased an affected unit – make sure to update to the latest firmware. For additional assistance, you may contact our Razer Support Team at support.razer.com/contact-us.

We apologize for missing the mark. We thank you for your honest feedback and you should always continue to hold us to higher standards. We can and will strive to do better.


This firmware is still broken. I get stick drift wired. What happened to the new batch of 1.04 controllers?
S
worldHanBluefirst720
And when I saw this topic I had hoped you’d come to terms with yourself to issue a massive recall of all older Razer Raiju Ultimate units not having 1.04 firmware... 1.03 doesn’t solve what most people struggled with, namely the stick drift n deadzone issues..

Yes. They are not being as transparent as they should be. They need to step up and fix the issue. I'm not sure why they are trying to sweep this under the rug. If they owned up, replaced the Gen 1 with the Gen 2 version (1.04), their rep would be back. But, it's been a complete shit show the way they are handling it. I was told to send mine back to the reseller. The only options I have is to get my money back or another 1st gen controller, which WILL have the same issue.

Not sure if Razer is doing this to try to sweep it under the rug to please investors or what. But, in the long run, this will hurt them more than just admitting it's an issue. It's obvious it isn't a software issue since blowing air in the sticks will fix the issue for a few hours. It's a hardware issue. They aren't talking about the new 1.04 that much. Just that it's a new manufacturing process. That means the gen 1 controllers are plainly defective. I asked if I could RMA or just order a new one from the store and I was told there is no guarantee the 1.04 version. My question is, why on Earth would they sell the older versions knowing that they don't work?

This how mess is crazy as hell.
W
And when I saw this topic I had hoped you’d come to terms with yourself to issue a massive recall of all older Razer Raiju Ultimate units not having 1.04 firmware... 1.03 doesn’t solve what most people struggled with, namely the stick drift n deadzone issues..
S
Not working for me. The solution I was provided was to blow air into the controller. That did not fix the issue. I am on the latest firmware as well. I also have two Tournament editions, they have the issue as well, but I don't play with them as much.

Just be honest with us here. Is it a hardware issue or is it a firmware issue. If the problem can't be fixed with software due to hardware, just own up to the issue and fix it.
C
Bought my controller last year but when contacting my reseller last week they agreed to take it back without any questions. 1.03 does not fix the drift issues btw
S
ventureAPATITE542
Ik ben het erover eens dat ik met een bekabelde controller zou spelen, maar het probleem met driftproblematiek was onmogelijk om te AIM en te spelen. Ik hoop dat dit een kwestie van één apparaat is en ik wacht nu op vervanging. Maar op basis van meerdere forumthreads - het lijkt erop dat het een serieuzer probleem is en dat het veel apparaten van gebruikers beïnvloedde, zelfs na vervanging ..

Beste ik zit met hetzelfde probleem tijdens fortnite aim onmogelijk te doen door enorme drift
C
I bought the TE version on Nov 2018, and have the right stick drift issue, can i get a refund too?
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