Note regarding the Razer Raiju Ultimate and Tournament Edition | Razer Insider
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Update made on January 28, 2019 PST



We take a lot of pride at Razer to provide gamers with the best gaming hardware. Our team puts in a lot of heart and sweat to innovate and define what makes for a premium gaming experience across different devices & platforms.



That is why it can be painful to admit when we’ve not met these expectations: both yours and ours.



This happened with our first line-up of wireless PlayStation 4 controllers – the Razer Raiju Ultimate and Raiju Tournament Edition. We opted to work with PS4’s native Bluetooth connection, a protocol used by the DualShock 4 controller that’s new to us. We quickly found out after shipping that our controllers did not live up to the Razer promise – while they worked great on cable, the wireless latency was just not acceptable in certain scenarios.



Through extensive work by our engineers, we’ve developed a firmware that significantly improves latency – effectively shaving off 30 ms in response time compared to the original firmware. We’ve taken extra measures to avoid introducing new bugs and stability issues. In parallel to our own and Sony’s qualification testing, we rolled out a beta testing program with our community and existing users. After 45 days of thorough testing, we are pleased to say that the new firmware has been widely rolled out and has addressed the reported latency issues.



This firmware (v1.03) is now available as a firmware update (via PC) here:







The updated firmware has since been implemented into new units. Should you think that you may have purchased an affected unit – make sure to update to the latest firmware. For additional assistance, you may contact our Razer Support Team at support.razer.com/contact-us.



We apologize for missing the mark. We thank you for your honest feedback and you should always continue to hold us to higher standards. We can and will strive to do better.
Same here with left stick drift issue. This is a joke. Be honest. You should refund this product and Takie it of from shells. What a shame..
I bought the TE version on Nov 2018, and have the right stick drift issue, can i get a refund too?
ventureAPATITE542
Ik ben het erover eens dat ik met een bekabelde controller zou spelen, maar het probleem met driftproblematiek was onmogelijk om te AIM en te spelen. Ik hoop dat dit een kwestie van één apparaat is en ik wacht nu op vervanging. Maar op basis van meerdere forumthreads - het lijkt erop dat het een serieuzer probleem is en dat het veel apparaten van gebruikers beïnvloedde, zelfs na vervanging ..


Beste ik zit met hetzelfde probleem tijdens fortnite aim onmogelijk te doen door enorme drift
Bought my controller last year but when contacting my reseller last week they agreed to take it back without any questions. 1.03 does not fix the drift issues btw
I won't use it wired too when playing dark Souls...
Mu first Raiju TE had similar issues, the left stick had to the left a HUGE dead zone, and it was in the neutral position drifting to the right. The second one had the same with the right stick. Now, the new one, 1.04 doesnt still have any issues
Hello everyone, I am from Taiwan, my English is not good, I can only use GOOGLE translation. My RAZER RAIJU TE has stick drift, version 1.03. RAZER's service in Taiwan is not so complete, so I need assistance. I know I can't get RMA, so I need v1.04 update to update my RAZER RAIJU TE
Rox598
Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?


Hi,

I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.
you guys still sell the Raiju Ultimate if yes where do I buy it

thks
still waiting for answers from multiple support requests. they wont even release newer firmware to the public and direct requests go unanswered.
ASsassIN_sb
I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!


OrchidbizRUBY943
This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.



The same problem /:



technokat
Update made on January 28, 2019 PST



We take a lot of pride at Razer to provide gamers with the best gaming hardware. Our team puts in a lot of heart and sweat to innovate and define what makes for a premium gaming experience across different devices & platforms.



That is why it can be painful to admit when we’ve not met these expectations: both yours and ours.



This happened with our first line-up of wireless PlayStation 4 controllers – the Razer Raiju Ultimate and Raiju Tournament Edition. We opted to work with PS4’s native Bluetooth connection, a protocol used by the DualShock 4 controller that’s new to us. We quickly found out after shipping that our controllers did not live up to the Razer promise – while they worked great on cable, the wireless latency was just not acceptable in certain scenarios.



Through extensive work by our engineers, we’ve developed a firmware that significantly improves latency – effectively shaving off 30 ms in response time compared to the original firmware. We’ve taken extra measures to avoid introducing new bugs and stability issues. In parallel to our own and Sony’s qualification testing, we rolled out a beta testing program with our community and existing users. After 45 days of thorough testing, we are pleased to say that the new firmware has been widely rolled out and has addressed the reported latency issues.



This firmware (v1.03) is now available as a firmware update (via PC) here:







The updated firmware has since been implemented into new units. Should you think that you may have purchased an affected unit – make sure to update to the latest firmware. For additional assistance, you may contact our Razer Support Team at support.razer.com/contact-us.



We apologize for missing the mark. We thank you for your honest feedback and you should always continue to hold us to higher standards. We can and will strive to do better.


Updated a Faile not fix
ผมใช้Razer wolverine ultimateตัวนี้ แต่ผมซื้อ razer laiju ultiimate มาเล่นเกม Modern Combat Versusใช้งานไม่ได้ แต่ Razer wolverine ultimate เล่นได้ครับ มันเกิดข้อผิดพลาดตรงไหนครับ
My language is not English so I apologize in advance.



I'll try to describe something extremely weird that happened to my Raiju ULTIMATE firmware 1.03 (so the very first batch).



IMPORTANT NOTE 1: I still do not suggest to BUY this product which is completely faulty. In fact, I've already found a replacement in nacon e soon I'll buy from Astro.



IMPORTANT NOTE 2: I did this because I intended to trash my Raiju Ultimate!!!!

I do not suggest to disassemble your controller and I decline every responsibilities on what could be possibily happen!



IMPORTANT NOTE 3: Due to erratic behavior of this product: this can be ONLY a fluke. And I dont have an explaination for this.



I ripped apart to every single piece my controller, I polished every single screw and pcb and connector. I inverted the thumbsticks (the half dome metal part).



Finally...I assembled everything, carefully putting every piece at place.



Result: playing 6 hours NO STOP Division 2/Anthem no problems AT ALL. I'm sure that is playable because Division 2 has ingame configurable dead zone, and I did many try.



Before this, every game where unplayable: heavy left stick drift to right and occasional LAG occurring on right thumbstick. Wired and wireless.



I do not have time to make video nor screenshots, so stick to this easy brief guide:



- in the back of controller there are two screws hidden by SN label. Remove those.

- other six screws are on both sides: gently REMOVE with pressure the back-lateral soft plastic black band (the one tessellated).

- you can access inside and you'll find 8 other little screws in the PCB. Remove them.



It's very easy and intuitive. Hope this help.
I had TE and it has input lag issue, as well as left stick drift, I contacted service centre in Singapore and got a replacement set. Unfortunately, the replacement set is faulty and having same issues as well. I emailed them again and they asked me to contact the shop that I have bought from. Finally I managed to get full refund.