Razer Raiju Ultimate New Batch v1.04 | Razer Insider

Razer Raiju Ultimate New Batch v1.04

  • 29 January 2019
  • 69 replies
  • 199 views

Im gonna make this short for everyone: RMA YOUR CONTROLLER NOW. CONTACT RAZER'S LIVE CHAT SUPPORT AND RMA IT: https://support.razer.com/live-chat . If u wanna know why im saying this then read below.

I have a Raiju Ultimate and like most/all of you here it has the same problems. Stick drifts, dead zone issues, connected wirelessly to my PS4 right away but never connected again from that point on the next day. I have waited for many months like many here, tried the v1.01, tried the v1.02 beta, tried the v1.03. Nothing changed with the stick drift. So fellow members have been hearing about a new batch of controllers that works perfectly. Also people have been talking of the Ultimate controller being out of stock for a couple weeks everywhere. So after it gets back on stock people have been getting a newer batch with v1.04 inside and its been working perfectly.

So i decide to RMA (return with warranty) my controller as well. I send it back to my reseller, thats what Razer's live chat support ( https://support.razer.com/live-chat ) advised me to do and in case they couldnt RMA it then i could talk with them. In the meantime i ask Razer's live chat suppor whether i could get the v1.04 cuz in case the RMA controller i get has the v1.01 i dont want to wait another 2 weeks for them to send me a replacement that might again have the v1.01 and they tell me this: The v1.04 is for the newly manufactured controllers only and NOT for the older units. I heard about this yesterday. So today the reseller calls me back and informs me that they will RMA my controller. And i talk to them about this and they inform me this: from what they know the newest batch with the v1.04 most propably has a new chip, so it has a different hardware and thus the new firmware 1.04 cant be given to the older units. So we talk about this and i ask them what i can do? Cuz the RMA product could very well be an older batch. So they tell me this, when they place an order it takes about 45 days for the ship to arrive and they have placed several orders, the next one coming was placed around a month ago so they are unsure whether it will have the newest batch or not and advised me to talk to the razer live chat support again to save myself some time.

So i do that again and they tell me that in case the controller i get from the reseller isnt the newest batch then razer's live chat support will contact the warranty team and are willing to replace the new controller i get on their own so i can save myself maybe months of RMAing it here hoping i get the new batch. Which was honestly very helpful of them. But they told me they dont know whether the newest batch has a hardware change or a big software change. Tho the big software change is also possible and maybe the way the controller is designed doesnt let them replace the software entirely, still at this moment i believe its a hardware change. In any case the stock that the razer EU store has are as of right now all the newest batch with v1.04 inside. So what do i want to say with all this? Contact Razer Live Chat Support, if u dont know how then just google "razer live chat support" and u will find it right away, there is a list of subjects, press on the console peripherals and an agent will talk with you RIGHT AWAY and help you to RMA (replace with warranty) your controller. DONT WAIT FOR ANOTHER FIRMWARE UPGRADE. DONT WASTE TIME WAITING. RMA YOUR CONTROLLER.

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69 Replies

worldHanBluefirst720
Deadzone gone, “possessed movement” gone, can finally aim without having to adjust all the time.

The only thing that happened was the auto drift where your character steers uncontrollably for 3 seconds.

Fixed with just turning off and on controller no issues to report after 3h of gameplay


So even with 1.04 the controller is not without issues?
So if I order the raiju ultimate from the eu store now will I get one from the new batch? I already have the broken one but I really like the controller so I dobt mind buying again but I definitely dont want another broken one..
theonebeingsung
So if I order the raiju ultimate from the eu store now will I get one from the new batch? I already have the broken one but I really like the controller so I dobt mind buying again but I definitely dont want another broken one..


Personally there is no unofficial download link for v1.04. You have to generate a Sleeping Beauty script to get one... lol

I myself just gotten this controller at software version v1.001. Horrible drifting from left and right sticks.

Updated to v1.03 earlier in the afternoon (SGT), found that the left stick still wants to do some Initial D moves lol.

To me the Controller now is still in "disgusting" mode to me as the firmware updates still has not solved the "Drifting" issue which many users here including me have encountered.

I guess I have to use my default PS4 controller for now xD.
I sincerely hope that you can get other Razer products instead of this one for now...
I find it shameful that an update is released hw without any communication, at the limit of complaint! They are really shameful ... never again a razer product! Now I immediately request a replacement with the updated model!
SongJiHyoZ
Personally there is no unofficial download link for v1.04. You have to generate a Sleeping Beauty script to get one... lol

I myself just gotten this controller at software version v1.001. Horrible drifting from left and right sticks.

Updated to v1.03 earlier in the afternoon (SGT), found that the left stick still wants to do some Initial D moves lol.

To me the Controller now is still in "disgusting" mode to me as the firmware updates still has not solved the "Drifting" issue which many users here including me have encountered.

I guess I have to use my default PS4 controller for now xD.
I sincerely hope that you can get other Razer products instead of this one for now...

most likely there's a hardware change with the new batch of controllers so the v1.04 cant be used with the older batch. So again RMA ur controller.


theonebeingsung
So if I order the raiju ultimate from the eu store now will I get one from the new batch? I already have the broken one but I really like the controller so I dobt mind buying again but I definitely dont want another broken one..

DONT BUY ANOTHER CONTROLLER!!!

Just talk with the razer live chat support and RMA ur controller, send it back to them so u can get a new one. Also the v1.04 i've been told was produced in smaller numbers as a test for now so they will see how that goes. So u might end up getting an older batch if they are out of stock with the new ones. If u RMA it u can ask for one with the v1.04, if they send u an older batch then u RMA it again till u get a new batch. But in any case u dont pay anything more. U already paid for one controller.
stavrosmangaros
most likely there's a hardware change with the new batch of controllers so the v1.04 cant be used with the older batch. So again RMA ur controller.



DONT BUY ANOTHER CONTROLLER!!!

Just talk with the razer live chat support and RMA ur controller, send it back to them so u can get a new one. Also the v1.04 i've been told was produced in smaller numbers as a test for now so they will see how that goes. So u might end up getting an older batch if they are out of stock with the new ones. If u RMA it u can ask for one with the v1.04, if they send u an older batch then u RMA it again till u get a new batch. But in any case u dont pay anything more. U already paid for one controller.



The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again
theonebeingsung
The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again



I think it's right to receive the new and working version, otherwise even the old but WORKING, even months had passed. They sold an UNWANTED product, a paperweight, so it's a must to replace it with the working version / model!
theonebeingsung
The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again

i got mine from a reseller, contacted the razer live chat support, they told me to RMA it with my reseller so i did that, i RMA'd it with them, i asked the live chat support tho whats happens in case they decline my request to change it for a new one OR they send me an older version? (it will have v1.01 firmware) If that happens can i RMA it with you guys? they said in that case you can. So i did, got an older batch and now im in the process of RMAing with Razer. So first action is calling back the store and telling them u will send it back to them to have it replaced with warranty. Second action is contacting the razer live chat support and asking them in case the RMA'd product u get is the older batch, whether they could help u RMA it with them? THey said yes to me, they will say yes to you too. Even if ur reseller accepts to RMA it or not it makes zero difference. In case u dont get a new batch just ask for Razer to RMA it. In case u do then no problem. In case they dont want to RMA it or say thats its fine and they wont replace it with another, u RMA it with Razer. I decided to take the time and RMA it with my reseller, got an older batch. Contacted supported 2 days ago, they put a request for the new batch, today it got accepted from the warranty team, i gave them my info and proof of purchase (took a photo of my receipt) and now they are gonna reply back in 24 to 72 hours with details about the RMA. It looks to me like ur hesitating to use ur warranty, thats why it exists. USE IT.
stavrosmangaros
IM from Greece but i think if ur from Europe its the same, for more info tho talk with the razer live chat support

γεια σου σταυρο τι θα γινει με αυτο το firmware ; εχω το ιδιο προβλημα
Today is also mine delivered . I ordered new one from Razer store.... Was delivered to Netherlands within 4 business so very fast ( i ordered without express delivery.
I confirm the controller have 1.04 and so far so good issue free
Regards Filip
aboodvic
if this is the case I will replace main but maybe I have to wait sometime so they send it worldwide bc i'm in middle east


Im from Middle east too, I bought it from jarir store, tell me when u get a replacement plz so i can RMA it too.
I requested the replacement yesterday the other and still have to answer. I hope I do it, I'm tired of having a 200 € -.- firm card
Send my 1.03 version back monday. Today i got a new controller with firmware v1.1.0.0 is this a new firmware or old?
webpulseAero702
Send my 1.03 version back monday. Today i got a new controller with firmware v1.1.0.0 is this a new firmware or old?


I think it's the old one
ALE5510
I think it's the old one

Yikes this is my third controller. Going to test it no stickdrift so far. Dont know if i should update the firmware to 1.03
Alexa_sa
Im from Middle east too, I bought it from jarir store, tell me when u get a replacement plz so i can RMA it too.

i will lit u know , same for me it's from Jarir store
aboodvic
i will lit u know , same for me it's from Jarir store


Thanks for the quick reply, Do u have a Twitter or instagram so that i make sure u don’t forget?
Im counting on you.
And thanks again.

webpulseAero702
Yikes this is my third controller. Going to test it no stickdrift so far. Dont know if i should update the firmware to 1.03

Unfortunately if there’s no drift now it will be in one or two months of use, that’s what happened to me just came from no where :slightly_sad:
Alexa_sa
Thanks for the quick reply, Do u have a Twitter or instagram so that i make sure u don’t forget?
Im counting on you.
And thanks again.

i_hantoul twitter
hello all,

just have my RMA confirmed by razer support chat.
Will give you my return about it for sure when I will receive the new controller
Bought the raiju ultimate off the Australian razer store, can confirm its on v1.04 with no stick drift issues.
I bought like 3-4controller in the last 12 months startet with the nromal razer raiju for the price of 180 euros after 3 months it was dead because of issues with the right analog stick! couldnt return it because i lost the bill MB.
So i thoiught i was unlucky and bought a new one this one lastet for like 1.5 months than my paddel was broken but it was no problem because gamestop changed the controller. So i played like another 2 months than my right stick was not synched so the support told me that i have do update the firmware. So i did the update and nothing happened. than i contact razer support again for rma than they told me they cant rma because i dont have the originial bill.. but i have do gave gamestop the original bill when they changed my controller and they gave me a new billl where you can see the change from gamestop. After this i was mad but for my bad ... call of duty release was close so i need a new controllle with paddels so i bought the razer raiju tournament edition and omg this was the most failure i ever did. Bought it went home and the right stick was so much out of sync it was hilarious so i tried the firmware update 1.3 and nothing changed .. so i went back do gamestop and they gave me a new one but the new one also didnt work. than i contact razer support i and now i have 2 bills because gamestop gave me a new bill for my old razer raiju controller because they had it in the system . since then i write with the suppoort and there is no solution because they cant RMA they old razer raiju because they out of stock and they get no new ones so they tried do gave me a razer raiju tournament downgrade and told me thats an upgrade xD . So guys buy a Scuff Controller its much better !
Faby_2819
I bought like 3-4controller in the last 12 months startet with the nromal razer raiju for the price of 180 euros after 3 months it was dead because of issues with the right analog stick! couldnt return it because i lost the bill MB.
So i thoiught i was unlucky and bought a new one this one lastet for like 1.5 months than my paddel was broken but it was no problem because gamestop changed the controller. So i played like another 2 months than my right stick was not synched so the support told me that i have do update the firmware. So i did the update and nothing happened. than i contact razer support again for rma than they told me they cant rma because i dont have the originial bill.. but i have do gave gamestop the original bill when they changed my controller and they gave me a new billl where you can see the change from gamestop. After this i was mad but for my bad ... call of duty release was close so i need a new controllle with paddels so i bought the razer raiju tournament edition and omg this was the most failure i ever did. Bought it went home and the right stick was so much out of sync it was hilarious so i tried the firmware update 1.3 and nothing changed .. so i went back do gamestop and they gave me a new one but the new one also didnt work. than i contact razer support i and now i have 2 bills because gamestop gave me a new bill for my old razer raiju controller because they had it in the system . since then i write with the suppoort and there is no solution because they cant RMA they old razer raiju because they out of stock and they get no new ones so they tried do gave me a razer raiju tournament downgrade and told me thats an upgrade xD . So guys buy a Scuff Controller its much better !


I had to double check I didn’t write this, sounds like my problems.

Had the original raiju , joysticks started to play up after couple months. Upgraded to the razer raiju ultimate on release, stick drift wasn’t bad enough for me to return it, then the right trigger broke so had to return it. The new raiju ultimate I received was unplayable with the drifting, so returned that one. Bought the nacon pro 2 controller, which is good but not a fan of joystick layout. Kept eyes on these threads and waited to see when the issues was fixed with the ultimate so I could repurchase. It is a great controller when it’s actually working.
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.
ALE5510
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.


dont make it seem complicated bro, its not, dont send them emails, contact them here: https://support.razer.com/live-chat

I did that, talk with an agent immediatelly, told to RMA it with my reseller here, i did, got an old copy, talked with them again, they sent a message to the razer warranty team, 2 days later they accepted my request from the warranty team, that i was presented 2 ways, first was to cut the cord in half, the 2 stickers with the serial number on the box and on the back of the controller, allign them all together along with the controller, take a photo and sent it to them, 2nd way is to return it, i selected to return it but they took some time to accept that so i cut the cord instead in the end, talked with the agent again from the link above, the razer live chat support, they guided me through it, i gave them the pics, they sent it to the razer warranty team, some days ago they were accepted, then i requested again that i was sent the v1.04 and not the older patch with v1.01 inside, an email was sent to me that they accepted that and the version im gonna get is the one with the latest firmware, a 2019 model, so im guessing v1.04 if thats the latest or an even more recent one. Now they are out of stock with the newest models so im waiting, i will contact them again tomorrow to see if there's a date i will be sent the controller or they will send it whenever the new batch comes again. But one last thing, when i told them i would wish to return it, before actually going through with the cut cord process, they gave me a voucher with FedEx i could use so i wouldnt be paying the expenses, so ur not gonna be paying anything, except if customs keep the controller.
thanks friend. I tried using twitter and email because the chat I struggle with working hours. Tomorrow I will try the chat and see if anything changes!