Razer Raiju Ultimate New Batch v1.04 | Razer Insider

Razer Raiju Ultimate New Batch v1.04

  • 29 January 2019
  • 69 replies
  • 203 views

Im gonna make this short for everyone: RMA YOUR CONTROLLER NOW. CONTACT RAZER'S LIVE CHAT SUPPORT AND RMA IT: https://support.razer.com/live-chat . If u wanna know why im saying this then read below.

I have a Raiju Ultimate and like most/all of you here it has the same problems. Stick drifts, dead zone issues, connected wirelessly to my PS4 right away but never connected again from that point on the next day. I have waited for many months like many here, tried the v1.01, tried the v1.02 beta, tried the v1.03. Nothing changed with the stick drift. So fellow members have been hearing about a new batch of controllers that works perfectly. Also people have been talking of the Ultimate controller being out of stock for a couple weeks everywhere. So after it gets back on stock people have been getting a newer batch with v1.04 inside and its been working perfectly.

So i decide to RMA (return with warranty) my controller as well. I send it back to my reseller, thats what Razer's live chat support ( https://support.razer.com/live-chat ) advised me to do and in case they couldnt RMA it then i could talk with them. In the meantime i ask Razer's live chat suppor whether i could get the v1.04 cuz in case the RMA controller i get has the v1.01 i dont want to wait another 2 weeks for them to send me a replacement that might again have the v1.01 and they tell me this: The v1.04 is for the newly manufactured controllers only and NOT for the older units. I heard about this yesterday. So today the reseller calls me back and informs me that they will RMA my controller. And i talk to them about this and they inform me this: from what they know the newest batch with the v1.04 most propably has a new chip, so it has a different hardware and thus the new firmware 1.04 cant be given to the older units. So we talk about this and i ask them what i can do? Cuz the RMA product could very well be an older batch. So they tell me this, when they place an order it takes about 45 days for the ship to arrive and they have placed several orders, the next one coming was placed around a month ago so they are unsure whether it will have the newest batch or not and advised me to talk to the razer live chat support again to save myself some time.

So i do that again and they tell me that in case the controller i get from the reseller isnt the newest batch then razer's live chat support will contact the warranty team and are willing to replace the new controller i get on their own so i can save myself maybe months of RMAing it here hoping i get the new batch. Which was honestly very helpful of them. But they told me they dont know whether the newest batch has a hardware change or a big software change. Tho the big software change is also possible and maybe the way the controller is designed doesnt let them replace the software entirely, still at this moment i believe its a hardware change. In any case the stock that the razer EU store has are as of right now all the newest batch with v1.04 inside. So what do i want to say with all this? Contact Razer Live Chat Support, if u dont know how then just google "razer live chat support" and u will find it right away, there is a list of subjects, press on the console peripherals and an agent will talk with you RIGHT AWAY and help you to RMA (replace with warranty) your controller. DONT WAIT FOR ANOTHER FIRMWARE UPGRADE. DONT WASTE TIME WAITING. RMA YOUR CONTROLLER.

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69 Replies

I got a big problem with RMA thing. In my case, I bought the controller couple months ago in Philippines but now I’m living at Vietnam. One thing, I can’t contact with reseller in Philippines then now I’m stuck with that. I don’t know how to find my way out. I already checked live chat support however they don’t support for Vietnam
Thank u so much for fast reply and info!
They can. Should be a sticker over the top of the barcode on the box with part number: RZ06-02600300-R3G1

Older units with the problem are RZ06-02600100-R3G1
Razer also answered me this;

Firmware V1.04 is the manufacturer release for production and is not meant for customer updates. The firmware V1.04 has improvements that help in the manufacturing process and does not affect existing units in the market. If you're on firmware V1.03, you have the latest firmware with the latency on par with V1.04. Hope this helps.
Also bought the ultimate, stickdrift was to annoying and swapped it for a new piece. Problem was even worse... I am going to swap it again. Can my seller see on the box if its from the new batch??
1.04 is for the new hardware only. There is no release and it won't work on the older units.
Eany quick lin to update to 1.04 please....
I bought few days ago from local retailer. Updated to 1.03.01 (I don't know if 01 means anything) but for now everything is perfect. No lag, no stick drift, playing TLOU online (aiming is perfect), God of War - everything is OK (Kratos stands still, no unwanted movements). Connected ONLY wired. As soon works OK by wire I'm not going to check by BT.
techCORAL138
Probably not, but, you can RMA it directly to Razer, and theyll send you a new one instead. Or, buy one directly from Razer

They might be located in the States, which is why they are trying to order from Amazon. RMAing back from the States may be an issue. I've been waiting to hear back for several days now.
techEggplantgeo535
Does anyone know whether Amazon sells the new batch?

Probably not, but, you can RMA it directly to Razer, and theyll send you a new one instead. Or, buy one directly from Razer
Does anyone know whether Amazon sells the new batch?
Just received my new razer raiju TE today
let's hope it's working without bugs.

For info, it's shipped from hong kong.
YoungLoup
When I say harass is just to go to chat to make things go faster. And chat make request for warranty team to go faster. I just cut my wire for RMA last week so right now I don't have any controller and any visibility when I will have a new one. It's really annoying. I buy last october so I can't ask amazon a rma and I don't have guaranty that it will be the 2019 version with 1.04 firmware on amazon

I'm always be polite and sincere about what I feel.

The only responsible here is Razer, and not us.
They are taking us in otage with the ridiculous product.
They are here to find the best solution and the only public statement that they made is
if you have an personnal issue about our product, contact our chat support.

if you are waiting since november, I don't know which controller you have but on their EU store, they have controller in stock. the controller is still on store, it's unbelievable.
So it should be Razer to manage to respect their RMA and their customer.
and not us to suffer for their technical problems.

By the way, happy valentine day by Razer


and don't get me wrong, I love this controller so much that's why it hurts me even more to have this technical issue

The controller was amazing when it was working correctly. But, I'm done with Razer. This whole thing is a joke. They keep peddling this crap onto customers. No responses on here and there social media responses have been a joke.

The only thing at this point to earn me back as a customer is to do a recall on the Gen 1s. They need to make thsi right for all their customers. But, they no longer care about us.

Just bought the Astro C40 and will hopefully use that.

Peace out Razer. I'm done on your forums now 😃
stavrosmangaros
its true that many times you wont be send an email and get updated, but if u contact razer live chat support someone will always help you right away and they are always very helpful honestly. It takes some time for each case to be approved, thats one bummer, it takes a couple days as u said, then u will be sent an email about the methods, its gonna take some time to be approved and then its gonna take some time to get a replacement, at the moment im stuck in the last phase too cuz they are out of stock with new controllers with v1.04 so all we can do is wait.

But no need to harass their chat, they arent responsible for the warranty team or the warehouse taking much longer and whether u harass them or be polite they will do their job and try to help you and whether ur polite or not the warranty team and the warehouse is still going to take 1-2 days to reply back to them so just be polite and patient. And honestly ur lucky here cuz most of us have the controller for many months now and have gone through with the RMA, im waiting till November, some were waiting till September.


When I say harass is just to go to chat to make things go faster. And chat make request for warranty team to go faster. I just cut my wire for RMA last week so right now I don't have any controller and any visibility when I will have a new one. It's really annoying. I buy last october so I can't ask amazon a rma and I don't have guaranty that it will be the 2019 version with 1.04 firmware on amazon

I'm always be polite and sincere about what I feel.

The only responsible here is Razer, and not us.
They are taking us in otage with the ridiculous product.
They are here to find the best solution and the only public statement that they made is
if you have an personnal issue about our product, contact our chat support.

if you are waiting since november, I don't know which controller you have but on their EU store, they have controller in stock. the controller is still on store, it's unbelievable.
So it should be Razer to manage to respect their RMA and their customer.
and not us to suffer for their technical problems.

By the way, happy valentine day by Razer


and don't get me wrong, I love this controller so much that's why it hurts me even more to have this technical issue
YoungLoup
the process with RMA is so long...
Razer your support is cooperative but it's taking ages now...

every request takes 2-4 working days
Video with the stick drift problems 2-4 days
Photo of the cut of my controller 2-4 days
validation of my rma 1-2 days
process of sending 2-4 days (i'm there now)
sending of the new controller 4-7 working days
Razer...WTF

ask directly to have an voucher to directly buy a new controller on their website.

last time I buy sometimes from them



Alex they take 1-2 days to reply to an email
go to the chat and harass them

it's the only way


its true that many times you wont be send an email and get updated, but if u contact razer live chat support someone will always help you right away and they are always very helpful honestly. It takes some time for each case to be approved, thats one bummer, it takes a couple days as u said, then u will be sent an email about the methods, its gonna take some time to be approved and then its gonna take some time to get a replacement, at the moment im stuck in the last phase too cuz they are out of stock with new controllers with v1.04 so all we can do is wait.

But no need to harass their chat, they arent responsible for the warranty team or the warehouse taking much longer and whether u harass them or be polite they will do their job and try to help you and whether ur polite or not the warranty team and the warehouse is still going to take 1-2 days to reply back to them so just be polite and patient. And honestly ur lucky here cuz most of us have the controller for many months now and have gone through with the RMA, im waiting till November, some were waiting till September.
Does anyone know how you can order from the US? The US resellers only have 1.03..
the process with RMA is so long...
Razer your support is cooperative but it's taking ages now...

every request takes 2-4 working days
Video with the stick drift problems 2-4 days
Photo of the cut of my controller 2-4 days
validation of my rma 1-2 days
process of sending 2-4 days (i'm there now)
sending of the new controller 4-7 working days
Razer...WTF

ask directly to have an voucher to directly buy a new controller on their website.

last time I buy sometimes from them

ALE5510
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.


Alex they take 1-2 days to reply to an email
go to the chat and harass them

it's the only way
Yup. I'm going through same issue of the out of stock. They offered me a credit, but I want nothing on the store . I'm so angry .I just a working controller
ALE5510
thanks friend. I tried using twitter and email because the chat I struggle with working hours. Tomorrow I will try the chat and see if anything changes!

no problem!!! im sure u will find a solution but the only problem is everytime they tell u that they will contact u in 24 to 48 hours, they basically wont most of the times, so be sure to get back to them after a couple days
thanks friend. I tried using twitter and email because the chat I struggle with working hours. Tomorrow I will try the chat and see if anything changes!
ALE5510
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.


dont make it seem complicated bro, its not, dont send them emails, contact them here: https://support.razer.com/live-chat

I did that, talk with an agent immediatelly, told to RMA it with my reseller here, i did, got an old copy, talked with them again, they sent a message to the razer warranty team, 2 days later they accepted my request from the warranty team, that i was presented 2 ways, first was to cut the cord in half, the 2 stickers with the serial number on the box and on the back of the controller, allign them all together along with the controller, take a photo and sent it to them, 2nd way is to return it, i selected to return it but they took some time to accept that so i cut the cord instead in the end, talked with the agent again from the link above, the razer live chat support, they guided me through it, i gave them the pics, they sent it to the razer warranty team, some days ago they were accepted, then i requested again that i was sent the v1.04 and not the older patch with v1.01 inside, an email was sent to me that they accepted that and the version im gonna get is the one with the latest firmware, a 2019 model, so im guessing v1.04 if thats the latest or an even more recent one. Now they are out of stock with the newest models so im waiting, i will contact them again tomorrow to see if there's a date i will be sent the controller or they will send it whenever the new batch comes again. But one last thing, when i told them i would wish to return it, before actually going through with the cut cord process, they gave me a voucher with FedEx i could use so i wouldnt be paying the expenses, so ur not gonna be paying anything, except if customs keep the controller.
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.
Faby_2819
I bought like 3-4controller in the last 12 months startet with the nromal razer raiju for the price of 180 euros after 3 months it was dead because of issues with the right analog stick! couldnt return it because i lost the bill MB.
So i thoiught i was unlucky and bought a new one this one lastet for like 1.5 months than my paddel was broken but it was no problem because gamestop changed the controller. So i played like another 2 months than my right stick was not synched so the support told me that i have do update the firmware. So i did the update and nothing happened. than i contact razer support again for rma than they told me they cant rma because i dont have the originial bill.. but i have do gave gamestop the original bill when they changed my controller and they gave me a new billl where you can see the change from gamestop. After this i was mad but for my bad ... call of duty release was close so i need a new controllle with paddels so i bought the razer raiju tournament edition and omg this was the most failure i ever did. Bought it went home and the right stick was so much out of sync it was hilarious so i tried the firmware update 1.3 and nothing changed .. so i went back do gamestop and they gave me a new one but the new one also didnt work. than i contact razer support i and now i have 2 bills because gamestop gave me a new bill for my old razer raiju controller because they had it in the system . since then i write with the suppoort and there is no solution because they cant RMA they old razer raiju because they out of stock and they get no new ones so they tried do gave me a razer raiju tournament downgrade and told me thats an upgrade xD . So guys buy a Scuff Controller its much better !


I had to double check I didn’t write this, sounds like my problems.

Had the original raiju , joysticks started to play up after couple months. Upgraded to the razer raiju ultimate on release, stick drift wasn’t bad enough for me to return it, then the right trigger broke so had to return it. The new raiju ultimate I received was unplayable with the drifting, so returned that one. Bought the nacon pro 2 controller, which is good but not a fan of joystick layout. Kept eyes on these threads and waited to see when the issues was fixed with the ultimate so I could repurchase. It is a great controller when it’s actually working.
I bought like 3-4controller in the last 12 months startet with the nromal razer raiju for the price of 180 euros after 3 months it was dead because of issues with the right analog stick! couldnt return it because i lost the bill MB.
So i thoiught i was unlucky and bought a new one this one lastet for like 1.5 months than my paddel was broken but it was no problem because gamestop changed the controller. So i played like another 2 months than my right stick was not synched so the support told me that i have do update the firmware. So i did the update and nothing happened. than i contact razer support again for rma than they told me they cant rma because i dont have the originial bill.. but i have do gave gamestop the original bill when they changed my controller and they gave me a new billl where you can see the change from gamestop. After this i was mad but for my bad ... call of duty release was close so i need a new controllle with paddels so i bought the razer raiju tournament edition and omg this was the most failure i ever did. Bought it went home and the right stick was so much out of sync it was hilarious so i tried the firmware update 1.3 and nothing changed .. so i went back do gamestop and they gave me a new one but the new one also didnt work. than i contact razer support i and now i have 2 bills because gamestop gave me a new bill for my old razer raiju controller because they had it in the system . since then i write with the suppoort and there is no solution because they cant RMA they old razer raiju because they out of stock and they get no new ones so they tried do gave me a razer raiju tournament downgrade and told me thats an upgrade xD . So guys buy a Scuff Controller its much better !
Bought the raiju ultimate off the Australian razer store, can confirm its on v1.04 with no stick drift issues.