Razer Raiju Ultimate New Batch v1.04

I can 99^ confirm that the newer batch has new hardware.

First contacted the reseller who allowed me to refund the controller even after 3 months of use which is pretty nice to say the least. After I phoned razer support.

I asked him if I were to buy a new controller from the Europe store if I’d get one with v1.04 firmware. He said he could never guarantuee it but it was likely.

In my conversation with support he said the latest firmware he can provide is 1.03 and he was not at liberty to discuss 1.04.

When talking to him about buying a new controller from the EU Razer store he let the words “newer model” slip and hesitantly tried to correct himself.

Sounds pretty clear cut to me that the latest controllers have different hardware. I think it’s quite sad to see they are not being open about it though so we don’t have to guess or are left in the dark. If you made a bad production choice and you corrected it in later units you owe it to us as paying customers to admit your mistakes and let everyone make a conscious choice about going through an RMA process or wait for a new firmware update that might never come.

Would like to receive an official razer support response to this but it’s probably not gonna come..

theonebeingsung
The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again

i got mine from a reseller, contacted the razer live chat support, they told me to RMA it with my reseller so i did that, i RMA'd it with them, i asked the live chat support tho whats happens in case they decline my request to change it for a new one OR they send me an older version? (it will have v1.01 firmware) If that happens can i RMA it with you guys? they said in that case you can. So i did, got an older batch and now im in the process of RMAing with Razer. So first action is calling back the store and telling them u will send it back to them to have it replaced with warranty. Second action is contacting the razer live chat support and asking them in case the RMA'd product u get is the older batch, whether they could help u RMA it with them? THey said yes to me, they will say yes to you too. Even if ur reseller accepts to RMA it or not it makes zero difference. In case u dont get a new batch just ask for Razer to RMA it. In case u do then no problem. In case they dont want to RMA it or say thats its fine and they wont replace it with another, u RMA it with Razer. I decided to take the time and RMA it with my reseller, got an older batch. Contacted supported 2 days ago, they put a request for the new batch, today it got accepted from the warranty team, i gave them my info and proof of purchase (took a photo of my receipt) and now they are gonna reply back in 24 to 72 hours with details about the RMA. It looks to me like ur hesitating to use ur warranty, thats why it exists. USE IT.

Bought the raiju ultimate off the Australian razer store, can confirm its on v1.04 with no stick drift issues.

stavrosmangaros
Im gonna make this short for everyone: RMA YOUR CONTROLLER NOW. CONTACT RAZER'S LIVE CHAT SUPPORT AND RMA IT: https://support.razer.com/live-chat . If u wanna know why im saying this then read below.

I have a Raiju Ultimate and like most/all of you here it has the same problems. Stick drifts, dead zone issues, connected wirelessly to my PS4 right away but never connected again from that point on the next day. I have waited for many months like many here, tried the v1.01, tried the v1.02 beta, tried the v1.03. Nothing changed with the stick drift. So fellow members have been hearing about a new batch of controllers that works perfectly. Also people have been talking of the Ultimate controller being out of stock for a couple weeks everywhere. So after it gets back on stock people have been getting a newer batch with v1.04 inside and its been working perfectly.

So i decide to RMA (return with warranty) my controller as well. I send it back to my reseller, thats what Razer's live chat support ( https://support.razer.com/live-chat ) advised me to do and in case they couldnt RMA it then i could talk with them. In the meantime i ask Razer's live chat suppor whether i could get the v1.04 cuz in case the RMA controller i get has the v1.01 i dont want to wait another 2 weeks for them to send me a replacement that might again have the v1.01 and they tell me this: The v1.04 is for the newly manufactured controllers only and NOT for the older units. I heard about this yesterday. So today the reseller calls me back and informs me that they will RMA my controller. And i talk to them about this and they inform me this: from what they know the newest batch with the v1.04 most propably has a new chip, so it has a different hardware and thus the new firmware 1.04 cant be given to the older units. So we talk about this and i ask them what i can do? Cuz the RMA product could very well be an older batch. So they tell me this, when they place an order it takes about 45 days for the ship to arrive and they have placed several orders, the next one coming was placed around a month ago so they are unsure whether it will have the newest batch or not and advised me to talk to the razer live chat support again to save myself some time.

So i do that again and they tell me that in case the controller i get from the reseller isnt the newest batch then razer's live chat support will contact the warranty team and are willing to replace the new controller i get on their own so i can save myself maybe months of RMAing it here hoping i get the new batch. Which was honestly very helpful of them. But they told me they dont know whether the newest batch has a hardware change or a big software change. Tho the big software change is also possible and maybe the way the controller is designed doesnt let them replace the software entirely, still at this moment i believe its a hardware change. In any case the stock that the razer EU store has are as of right now all the newest batch with v1.04 inside. So what do i want to say with all this? Contact Razer Live Chat Support, if u dont know how then just google "razer live chat support" and u will find it right away, there is a list of subjects, press on the console peripherals and an agent will talk with you RIGHT AWAY and help you to RMA (replace with warranty) your controller. DONT WAIT FOR ANOTHER FIRMWARE UPGRADE. DONT WASTE TIME WAITING. RMA YOUR CONTROLLER.

May I know what country you from?

Well, I need to go and ask for a replacement at my reseller. Only problem is if that I dont know if I get a unit from the newer batch with 1.04, I'll hope that I get some answers from support regarding this today, and maybe they can provide me with some info how to see it on the serial.no on the controllers.

Then I can get the reseller to pick it out of the box and confirm it right away instead of going back and forth to the reseller, bc I'm really tired of it tbh

I find it shameful that an update is released hw without any communication, at the limit of complaint! They are really shameful ... never again a razer product! Now I immediately request a replacement with the updated model!

Alexa_sa
Im from Middle east too, I bought it from jarir store, tell me when u get a replacement plz so i can RMA it too.

i will lit u know , same for me it's from Jarir store

I bought like 3-4controller in the last 12 months startet with the nromal razer raiju for the price of 180 euros after 3 months it was dead because of issues with the right analog stick! couldnt return it because i lost the bill MB.
So i thoiught i was unlucky and bought a new one this one lastet for like 1.5 months than my paddel was broken but it was no problem because gamestop changed the controller. So i played like another 2 months than my right stick was not synched so the support told me that i have do update the firmware. So i did the update and nothing happened. than i contact razer support again for rma than they told me they cant rma because i dont have the originial bill.. but i have do gave gamestop the original bill when they changed my controller and they gave me a new billl where you can see the change from gamestop. After this i was mad but for my bad ... call of duty release was close so i need a new controllle with paddels so i bought the razer raiju tournament edition and omg this was the most failure i ever did. Bought it went home and the right stick was so much out of sync it was hilarious so i tried the firmware update 1.3 and nothing changed .. so i went back do gamestop and they gave me a new one but the new one also didnt work. than i contact razer support i and now i have 2 bills because gamestop gave me a new bill for my old razer raiju controller because they had it in the system . since then i write with the suppoort and there is no solution because they cant RMA they old razer raiju because they out of stock and they get no new ones so they tried do gave me a razer raiju tournament downgrade and told me thats an upgrade xD . So guys buy a Scuff Controller its much better !

1.04 is for the new hardware only. There is no release and it won't work on the older units.

stavrosmangaros
Thing is tho regardless of the fact that their policy isnt what we would like, at this moment if u RMA ur controller from the EU store u can get guaranteed a v1.04 copy, they were out of stock for a couple weeks or more, then the new stock that came was of the newer batch and since then they have been producing that. So its safe to say if u RMA it from Razer's live chat support u will get one working perfectly.

Same story if you were to buy a new one from the store they should in theory have no 1.01 version available I reckon.

stavrosmangaros
i think i read in my original post that they have places several orders, the last one was a month ago and they have placed a few ones after that. So they arent sure whether the new batch was being produced at the time the order was made.

Well either way I ordered one on the EU razer webstore let’s see what I get.

stavrosmangaros
Wait dont u have one already? or did u send it back for a refund? In case u still have one just RMA it, dont buy a second one

I refunded it as I had no option to rma it via the reseller and it would mean I’d have to rma it with razer at my own cost so I was better off buying a new one and refund the old one. In case the one I receive is a 1.01 I’ll RMA it the same day.

stavrosmangaros
wise choice, tho when u RMA it with razer even if u got it from the reseller u dont cover any cost, they pay the couriers

Support told me I had to cover myself