Razer Raiju Ultimate New Batch v1.04 | Razer Insider
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Im gonna make this short for everyone: RMA YOUR CONTROLLER NOW. CONTACT RAZER'S LIVE CHAT SUPPORT AND RMA IT: https://support.razer.com/live-chat . If u wanna know why im saying this then read below.

I have a Raiju Ultimate and like most/all of you here it has the same problems. Stick drifts, dead zone issues, connected wirelessly to my PS4 right away but never connected again from that point on the next day. I have waited for many months like many here, tried the v1.01, tried the v1.02 beta, tried the v1.03. Nothing changed with the stick drift. So fellow members have been hearing about a new batch of controllers that works perfectly. Also people have been talking of the Ultimate controller being out of stock for a couple weeks everywhere. So after it gets back on stock people have been getting a newer batch with v1.04 inside and its been working perfectly.

So i decide to RMA (return with warranty) my controller as well. I send it back to my reseller, thats what Razer's live chat support ( https://support.razer.com/live-chat ) advised me to do and in case they couldnt RMA it then i could talk with them. In the meantime i ask Razer's live chat suppor whether i could get the v1.04 cuz in case the RMA controller i get has the v1.01 i dont want to wait another 2 weeks for them to send me a replacement that might again have the v1.01 and they tell me this: The v1.04 is for the newly manufactured controllers only and NOT for the older units. I heard about this yesterday. So today the reseller calls me back and informs me that they will RMA my controller. And i talk to them about this and they inform me this: from what they know the newest batch with the v1.04 most propably has a new chip, so it has a different hardware and thus the new firmware 1.04 cant be given to the older units. So we talk about this and i ask them what i can do? Cuz the RMA product could very well be an older batch. So they tell me this, when they place an order it takes about 45 days for the ship to arrive and they have placed several orders, the next one coming was placed around a month ago so they are unsure whether it will have the newest batch or not and advised me to talk to the razer live chat support again to save myself some time.

So i do that again and they tell me that in case the controller i get from the reseller isnt the newest batch then razer's live chat support will contact the warranty team and are willing to replace the new controller i get on their own so i can save myself maybe months of RMAing it here hoping i get the new batch. Which was honestly very helpful of them. But they told me they dont know whether the newest batch has a hardware change or a big software change. Tho the big software change is also possible and maybe the way the controller is designed doesnt let them replace the software entirely, still at this moment i believe its a hardware change. In any case the stock that the razer EU store has are as of right now all the newest batch with v1.04 inside. So what do i want to say with all this? Contact Razer Live Chat Support, if u dont know how then just google "razer live chat support" and u will find it right away, there is a list of subjects, press on the console peripherals and an agent will talk with you RIGHT AWAY and help you to RMA (replace with warranty) your controller. DONT WAIT FOR ANOTHER FIRMWARE UPGRADE. DONT WASTE TIME WAITING. RMA YOUR CONTROLLER.
aboodvic
but how u can till this is new model

I checked firmware it came with 1.04 so it’s definitely something new whatever it is
worldHanBluefirst720
I checked firmware it came with 1.04 so it’s definitely something new whatever it is

if this is the case I will replace main but maybe I have to wait sometime so they send it worldwide bc i'm in middle east
worldHanBluefirst720
Deadzone gone, “possessed movement” gone, can finally aim without having to adjust all the time.

The only thing that happened was the auto drift where your character steers uncontrollably for 3 seconds.

Fixed with just turning off and on controller no issues to report after 3h of gameplay


So even with 1.04 the controller is not without issues?
So if I order the raiju ultimate from the eu store now will I get one from the new batch? I already have the broken one but I really like the controller so I dobt mind buying again but I definitely dont want another broken one..
theonebeingsung
So if I order the raiju ultimate from the eu store now will I get one from the new batch? I already have the broken one but I really like the controller so I dobt mind buying again but I definitely dont want another broken one..


Personally there is no unofficial download link for v1.04. You have to generate a Sleeping Beauty script to get one... lol

I myself just gotten this controller at software version v1.001. Horrible drifting from left and right sticks.

Updated to v1.03 earlier in the afternoon (SGT), found that the left stick still wants to do some Initial D moves lol.

To me the Controller now is still in "disgusting" mode to me as the firmware updates still has not solved the "Drifting" issue which many users here including me have encountered.

I guess I have to use my default PS4 controller for now xD.
I sincerely hope that you can get other Razer products instead of this one for now...
stavrosmangaros
wise choice, tho when u RMA it with razer even if u got it from the reseller u dont cover any cost, they pay the couriers

Support told me I had to cover myself
worldHanBluefirst720
Same story if you were to buy a new one from the store they should in theory have no 1.01 version available I reckon.

i think i read in my original post that they have places several orders, the last one was a month ago and they have placed a few ones after that. So they arent sure whether the new batch was being produced at the time the order was made.
stavrosmangaros
most likely there's a hardware change with the new batch of controllers so the v1.04 cant be used with the older batch. So again RMA ur controller.



DONT BUY ANOTHER CONTROLLER!!!

Just talk with the razer live chat support and RMA ur controller, send it back to them so u can get a new one. Also the v1.04 i've been told was produced in smaller numbers as a test for now so they will see how that goes. So u might end up getting an older batch if they are out of stock with the new ones. If u RMA it u can ask for one with the v1.04, if they send u an older batch then u RMA it again till u get a new batch. But in any case u dont pay anything more. U already paid for one controller.



The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again
theonebeingsung
The problem is that i bought it 4 months ago and it was from a local retailer so i dont think they will accept to rma it for me unfortunately

If i made sure that i will get the new one then i wouldnt mind to buy it again



I think it's right to receive the new and working version, otherwise even the old but WORKING, even months had passed. They sold an UNWANTED product, a paperweight, so it's a must to replace it with the working version / model!
worldHanBluefirst720
I refunded it as I had no option to rma it via the reseller and it would mean I’d have to rma it with razer at my own cost so I was better off buying a new one and refund the old one. In case the one I receive is a 1.01 I’ll RMA it the same day.

wise choice, tho when u RMA it with razer even if u got it from the reseller u dont cover any cost, they pay the couriers
stavrosmangaros
IM from Greece but i think if ur from Europe its the same, for more info tho talk with the razer live chat support

γεια σου σταυρο τι θα γινει με αυτο το firmware ; εχω το ιδιο προβλημα
stavrosmangaros
Wait dont u have one already? or did u send it back for a refund? In case u still have one just RMA it, dont buy a second one

I refunded it as I had no option to rma it via the reseller and it would mean I’d have to rma it with razer at my own cost so I was better off buying a new one and refund the old one. In case the one I receive is a 1.01 I’ll RMA it the same day.
worldHanBluefirst720
Well either way I ordered one on the EU razer webstore let’s see what I get.

Wait dont u have one already? or did u send it back for a refund? In case u still have one just RMA it, dont buy a second one
I requested the replacement yesterday the other and still have to answer. I hope I do it, I'm tired of having a 200 € -.- firm card
Send my 1.03 version back monday. Today i got a new controller with firmware v1.1.0.0 is this a new firmware or old?
webpulseAero702
Send my 1.03 version back monday. Today i got a new controller with firmware v1.1.0.0 is this a new firmware or old?


I think it's the old one
ALE5510
I think it's the old one

Yikes this is my third controller. Going to test it no stickdrift so far. Dont know if i should update the firmware to 1.03
stavrosmangaros
i think i read in my original post that they have places several orders, the last one was a month ago and they have placed a few ones after that. So they arent sure whether the new batch was being produced at the time the order was made.



Well either way I ordered one on the EU razer webstore let’s see what I get.
dd3xpert
Well, I need to go and ask for a replacement at my reseller. Only problem is if that I dont know if I get a unit from the newer batch with 1.04, I'll hope that I get some answers from support regarding this today, and maybe they can provide me with some info how to see it on the serial.no on the controllers.

Then I can get the reseller to pick it out of the box and confirm it right away instead of going back and forth to the reseller, bc I'm really tired of it tbh


Why dont u try out what i did? contact the razer live chat support, tell them in case u get an older batch from ur reseller u would like to RMA it to them instead. They agreed when i asked them so im sure they would agree about your case as well. Just inform them before u pick up a new one.
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