v3 Tournament edition disconnecting issue

Question

Hi ! I need help, I have a razer V3 tournament edition for Xbox, just got the controller and I really like it... But I have a big problem, it disconnects randomly, I want to know what to do to fix it cause it's frustrating, I read many people have this problem but I don't see any solution, I want advice before buying an expensive cable  to see if that solves the issue ... Please let me know

Razer.Ten · Answer

Hi ​@dontworrybehappynow,Let me help you. Just for isolation, can you test the controller on another console or computer to see if the issue continues?Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connectionissue you're currently experiencing.*Thread locked to curb conversation to PM.

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