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Question

2 Factor Authentication issue

  • October 20, 2025
  • 1 reply
  • 30 views
Alancollings

I have an issue. I was going through my Authentication microsoft app and was deleting accounts that I no no use and accidently deleted my Razer ID and now when I go on the website it asks me for a code. I don’t know what to do in regards of putting up a new one. Please help.

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • October 20, 2025

    Hi Alancollings,

    I understand that your accidentally deleted your Razer ID from the Microsoft Authenticator app and now cannot access the Razer website as it asks for a code. For me to assist you, please PM the following details so I can verify your account and assist you resetting your account OTP.

    Razer ID:
    Email address associated with your Razer ID:
    Date of Birth:
    Full Name:
    Old phone number:
    New phone number:
    Country:

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