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Question

2 Factor Authentication issue

  • October 20, 2025
  • 1 reply
  • 13 views

Alancollings

I have an issue. I was going through my Authentication microsoft app and was deleting accounts that I no no use and accidently deleted my Razer ID and now when I go on the website it asks me for a code. I don’t know what to do in regards of putting up a new one. Please help.

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1 Reply

Razer.Aero
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  • Razer Support
  • October 20, 2025

Hi Alancollings,

I understand that your accidentally deleted your Razer ID from the Microsoft Authenticator app and now cannot access the Razer website as it asks for a code. For me to assist you, please PM the following details so I can verify your account and assist you resetting your account OTP.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.