Hello, I post because I'm having problems with my Razer Kraken 7.1 v2, headsets that I bought a few years ago and worked perfectly until now. One day, maybe after a windows update or something, I lost the 7.1 sound, I mean, I can hear the sounds but like mono, without the 7.1.

Tried reinstalling and updating drivers, reinstalling Razer Synapse 2 too, but I can't even hear the Synapse calibration tests.

The only way to hear again the 7.1 sounds it's using the Spatial Sound with Windows Sonic, Dolby Atmos for Headphones or DTS:X. The two last are not free software, and the first sounds horrible.

I want to hear again the 7.1 like before, and I've noticed that in the Sound -> Headsets properties -> Spatial Sound there was a checkbox called "Activate 7.1 virtual surround sound" that now have disappeared.

I tried to install the Razer 7.1 Surround Sound software too, but needs a code that I don't have inside the box or in razerid.razer.com (but I have never needed it before anyway, so install it it's not an option).

Need help, thank you.