Basilisk ultimate broken. please help | Razer Insider
Skip to main content
Question

Basilisk ultimate broken. please help

  • February 1, 2026
  • 1 reply
  • 14 views
B

So I got this basilisk ultimate that all of the sudden just starts disconnecting and reconnecting on me (no windows chime) and according to synapse the mouse turns on and off which Im pretty sure isn't the case as the light on the bottom of the mouse seems to be on the entire time. even weirder is that when I move the mouse it works for about 4-5 seconds and the lighting starts glowing pink and then as the pink glow dies down, the mouse stops working until i try to move it again after 3 seconds and then it loops all over again. putting it on wired seems to be working fine and the problem occurs on all computers ive tested so I think its a mouse issue ; - ; plss help
 

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hey there, ​@bitSinopiaIOLITE842 

     

    I understand that you're having a disconnection issues with your Razer Basilisk Ultimate. Please try these troubleshooting steps below to help resolve the issue:

    • Power is important. Make sure your mouse is fully charged.

    • Switch it ON. Make sure wireless mode is ON or the mouse is switched to the correct wireless mode.

    • Verify Windows is up to date.

    • Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.

    • Update the firmware on your mouse if it is on the list.

    • Download and run the Pairing Utility for your mouse. If your device is not listed, skip this step.

    • Check if a software is causing the issue by closing all Razer apps and software.

      Razer Synapse on the system tray

    • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

    • Test your mouse on another PC and verify if the issue still exists.


    If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



    *Thread locked to curb conversation to PM.

    CookiesCookie settingsAccessibility statement