BlackShark V2 Pro Wireless won’t connect to Synapse 3

I just received my BlackShark V2 Pro Wireless (2023) . Everything is perfectly fine except that I cannot connect my headset to synapse 3. It will not detect whatsoever. I have did a ton of research and watched countless youtube videos and found nothing to help me. I am connected via dongle /headset to pc/ and its not working. Bluetooth is on. I have updated, deleted, troubleshooted synapse and cant get anything. I’ve followed tutorial and help forms detail to detail. Can someone actually help and be of use so people can learn how to use this headset.