I have a 2015 Razer blade fully upgraded but stock from razor. My battery bloated and destroyed my full system, track pad case and eventually rendering my computer useless. See Pics.
I understand the system is 5 years old but support offered no help, no solution and no discount on anything for replacement. They basically told me here is a link, we have a bunch of new product and you can buy it.
So basically your $2900 laptop has a 5 year lifespan and them once it breaks due to the internals THIER team decided to use, you can go buy a new one. I take great care of my computer and use it as a means of providing for my family (work).
I was also told it proposed a threat and a cold harm me and my family because of the bloated battery and basically good luck with figuring out. I was also told it could harm if I disassembling my computer.
I want this to be know that they do not support their customers and will not offer even one once of help, support anything..... it blows my mind and people should know the company they are buying from.
I WAS a loyal Razer customer but can no longer support this brand.
I mean even a I'm sorry this is out of warranty... here is a % off a new computer so we can get you up and running on a new machine. I mean what that cost is that to them.... nothing.
I am honestly blown away.
Pease see all details related to case.
RazerBlade - bloated battery and OOW [Incident: (*Omitted)]
(*Removed two screenshots, for security reasons)
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