Hey there!

Thank you for sharing your issue with us here. My name is Michelle. I’m part of the Razer Cortex technical support team. I am happy to help you out. 

For us to determine the correct resolution, it would be great if you could provide us with the information below via PM:

• Razer Cortex logs. 
• A screenshot or a detail description of your action when the issue occured. 

We’ll be looking forward to your reply. Truly appreciate your feedback and patience. 

Michelle