Hello everyone. On June 18, 2023, I bought a Razer Blade 15 Advanced Model (Mid 2021) laptop from Razer - RZ09-0409
I already have one, but it no longer functions after six months of work and I had to buy a new one. For now, I'll be using it in conjunction with the Core X Chroma that I bought from Razer less than a year ago.
Every day, several times a day, my external card simply disconnects for no apparent reason. The card is still receiving power.
This shit didn't happen with my last laptop. But with the new one it is.
I wonder if you have at least one product from this company that works properly?
Anticipating the question, I have already done the following and the problem still remains:
Reset the Razer Core
Unplug the Razer Core from your Blade by removing the Thunderbolt cable
Shutdown the Blade system and also power off Core’s power supply
Let both Blade and Core remain in Power OFF (O) state for 30 seconds
After 30s, Power ON (|) Core’s power supply
Plug the Razer Core to your Blade via Thunderbolt cable
Power ON your Blade system
Uninstall the Thunderbolt Software
Go to the following page: Blade Stealth (6500U) // Blade Stealth (7500U)
Download the Thunderbolt file available
Once done, open up Control Panel (right click on the Start Menu)
Gos to Programs and Features
Locate and uninstall the Thunderbolt Software
Once done, restart the system before installing the downloaded file
After this is done, connects the Razer Core back again. By right, the Thunderbolt Software should prompt up and request for you to set the connection detail (choose Always Connect).
Afterwards, Synapse will recognize the device and run a few updates for the Core. Let the Core stay connected and the update be completed first before disconnecting the Core and attaching the GPU once again.
Install the necessary Drivers
Go to http://www.geforce.com/drivers
Download the necessary driver for your graphics card
Connect the Razer Core to the System and run the downloaded installer
Choose to run the custom installation and clean install the following only:
WiFi/Ethernet You can also try to change up your Internet connection settings and see if this changes the behavior of your unit. If you are able to, you can set your Razer Blade to always prefer a 5gHz bandwidth instead of a 2.4gHz one. Alternatively, you can also try to use an Ethernet cable instead of WiFi.
Is there anyone here from the company who could give me an answer to the question of why the hell I have to waste time, money and nerves on all this shit?