I’m honestly at the end of my patience with Razer products.
This is the second Razer Kiyo I’ve purchased, and once again, in less than a year of very light use (about twice a week for meetings (1hours meeting long)), it has completely failed and in the middle of a very important meeting with customers!
The camera suddenly started making short-circuit noises and then stopped working. This exact same issue happened with my first Kiyo.
To be clear: the camera has been installed in one position since day one. I’ve done proper cable management, avoided any stress on the wires, and treated it carefully. And still, here we are again with the same chronic problem.
It’s not just the Kiyo.
My Razer mouse is already my second one, and I live in constant concern that it might stop working in the middle of use.
I own Razer laptop, keyboards, mice, mousepads, and more, but my confidence in this brand is fading fast.
Last time I contacted Razer support?
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The answer was simply: “It’s out of warranty, you should buy a new one.”
Really? That’s the solution? To buy another product destined to fail? Meanwhile, other brands like Logitech seem to handle customer support and product reliability in a far more sustainable way.
So I have to ask:
Is this programmed obsolescence?
Is the expectation that we just keep replacing expensive products every year?
If Razer doesn’t improve its customer support and address these chronic quality issues, I will have no choice but to either sell all my Razer products or even throw them away altogether. I don’t say this lightly
I’ve invested heavily in this ecosystem, but I can’t continue to support a brand that leaves loyal customers stranded like this.
What should I do now? Because at this point, I honestly have no more faith in Razer products.
