It has gotten to the point where I can't use the headset at night (the time when it gets worse) because of the constant connecting and disconnecting, and 2 beeps every time that happens is the perfect receipe to drive you nuts. I honestly don't know what to do anymore like i was fine when this happened 3 times in one day, but at this point it happens more than it doesn't.
I'm hoping they can fix this by the next Synapse update. I was also thinking about sending something to razer support but from what I've seen they don't really care.
This whole situation is such BS. I got my headset in April and it worked completely fine until a week or so ago. Now I'm going through the same problems everyone else is in the thread. If I manage not to move the headset's cable it doesn't disconnect AS often, but it still disconnects. And I know this is a software issue because every time my kraken kitty disconnects my keyboard, an ornata chroma that i've had for 4+ years with no problems disconnects and reconnects at the same time with the headset.
CeladonGreenhitbus638
its gotten significantly worse for me as well in the last 4 days after a synapse update. it's disconnecting and reconnecting constantly, in quick succession, to the point it could not be used. I tried everything above with no luck. fortunately it's the only razer device i have and it's working with synapse installed. However now I can't control anything on it without synapse which defeats the purpose of chroma headphones.
Past Week maybe it's been brutal, including the time i'm writing this
TheShykid_
Hey!
so I recently just finished my dream razer setup with Blackwidow keyboard, basilisk mouse, kraken kitty headset and goliathus mouse pad.. I updated my computer and my synapse right after connecting everything and it worked fine in the start but then it started disconnecting and reconnecting.. all of it.. and the headset is making a popping sound.. I have no idea what it is at all! Please help :/
It is a pity really, both me and my wife have bought the Razor Kraken and the Razor Kraken Kitty headsets, first my wife started to complain about her headphones disconnecting and making a popping sound, she had them for almost a year. So we switched out, because my headset wasn't having the issue, me wearing her Kraken Kitty and she wearing my Razor Kraken headset. So initially I didn't experience it until push came to shove being in a video conference call, then it started acting out, I had to switch back to my laptop's speakers because I could literally not follow the conversation, due to the constant disconnecting and reconnecting. I doubt that it is a windows setting causing this, since we tried it on several different laptops.
We've since returned the Headphones to the shop where we bought it, hopefully sending in the unit back to the supplier, might resolve the issue. However since waiting for any feedback from the supplier, my Kraken Headphones has also started to intermittently disconnecting. I am starting to wonder if I should rather spend my hard earned money elsewhere - I'm not willing to spend such a high amount of money on a product that spazzes out within a year.
I thought this might be an isolated incident, but since I found this thread, I thought sharing my experience might help someone when choosing a headset provider.
I also doubt that I will receive any form of feedback from Razor on this post, just as all the wonderful feedback the other users who had feedback from Razor. I mean who cares about customer feedback right?
Kind regards
The guy who seriously considers that the only Razor you should buy is the one you shave with.
Hey guys! I was with the same problem and what worked out for me was changing the headset from USB 3.0 port to a 2.0 one, then I changed Synapse 3 compatibility to windows 8 on its properties and also disabled the marked option on energy management of the usb devices listed on device manager! *sometimes it still happens but not as much as it was happening before*.
*sorry for my english, this is not my 1st language :c*
I also have the same problem. I got my Razer Kraken Kitty 1 year ago and it was completely fine. This year, the issue appeared. When I increase the volume they do the popping sound and disconnect. Even though, Razer Synapse is turned off. Now, I think that I'm gonna uninstall it and see if they will disconnect or not.
Also, I tested them on the other PC, on which Razer Synapse wasn't installed, and they were doing the same thing. Disconnecting all the time when I wanted to increase the volume.
I'm really disappointed in Razer. I thought that the headphones will work for a lot of time without any issues T_T
Even though, my Mamba Wireless mouse works perfectly.
Hi. I have facing disconnecting and reconnecting
internet problems. Maybe its required high internet connection for headset
thakyZ
Well double explaining wouldn't be a problem. But what I have done is I tried for quite a while my headset on my phone and it seems fine, no disconnecting or anything.
I noticed that the THX audio device at time just straight up doesn't work. So I go and fiddle around with it by restarting Razer Synapse and disable the device while doing so. It seems to *sometimes* work after that, but then there is still the issue of the Razer Kraken device disconnecting every so often, which I still think is the fault of my Motherboard but I am still not sure, as the updates that supposedly fix the issue on my motherboard don't seem to work.
I have also tried to reinstall Windows and Razer Synapse.
I also tried to go and uninstall Razer Synapse uninstall all drivers. Then unplug all devices. Then inserted a non-razer keyboard and mouse and reinstall razer synapse after a restart. When reinstalling I log into Razer and then go to the update section and I plug the mouse in first. Which I let it update and then I click update, and I do that with every device up to the headset. And still it likes to disconnect even then.
Were you ever able to get a resolution? I have exactly your problem and I've spent more than a month dealing with Razer support. They don't having staffing issues as much as they have incompetency issues.
I have been having the same problem even using Kitty headset on a laptop without synapse, I dont even have to touch the headset and they cut-in/out constantly. I have tried every possible fix over the last 3 months and even contacted my pc manufacturer for support. The common factor in all testing was the headset. The only thing in the many tests we did that was not changed was the KITTY HEADSET. Sorry Razer but this is definitive.
I did an RMA and since then it's been fine. But I would not be surprised if it starts bugging out again. I almost want to think it may also be a design issue.
This is happening to me as well with Razer Nari Ultimate. Tried to uninstall and install again. Nothing. I have everything updated. Nothing. I've set compatibility mode to Windows 8. Nothing.
Very annoying...
Another one for the club My Nari Ultimate is doing the same, has been since the latest update if I close Synapse 3 I get no disconnection turn it on problem will present either immediately or may take up to 5 min's it's like the driver is being kicked out for some reason by Synapse's
So a bit of an update, and I don't think this will help everyone. But recently I completely reinstalled Windows. And I had put off installing the drivers for Realtek Audio engine as my motherboard's company had suggested installing, but I decided today to install them, and I had to restart my computer really quick after the install, and all of a sudden I was having the issues again. So I decided to uninstall Realtek and any other app having to do with it (The UWP panel specifically). Then uninstalled Razer Synapse and uninstall the drivers for the headphones, I had to check every part of the Device manager to double-check I got everything. Then I unplugged my headset, and restarted my computer and reinstalled Razer. After I was done logging into Razer Synapse, I plugged in my headset and updated Razer Synpase, and all of a sudden no more popping or cutting out.
I have the same problem since the first day I used the headset phones (Razer Kraken Kitty), and I'm sick about. I'm going to request a refund to amazon, because this is a shame.
I found a solution to that problem. Idk if it will work for everyone but it works for me. I tested it on my 2 laptops that don't have Razer Synapse installed.
So, when you turn on your PC, the headphones can't be wired. You have to wait until all the system turns on and then you may wire your headphones. Also, after turning on your PC you may open CCleaner, so that's another option.
My solution sounds stupid, but it worked.
Hope it'll work for you
foxyfate
Yeah my headset went a few days with no disconnect issues and now it's acting up again after this last Razer Synapse update.
I can 100% agree that it's the program causing this, btw. I have the same issue for so long now. Got the headset replaced- worked for 1-2 months- and then broke again. I updated everything, even paid for a program to check if everything is updated- I bought some extra stuff for my USB ports to give them more power- I made sure I barely run anything to not make anything overwork- Nothing.
What I did notice tho, one night, the headset did not connect with Synapse at all. It was not glowing, it was not showing up.. And guess what? It didn't disconnect a SINGLE time. I find it very stupid, that there is no fix for it. At this point, I wish I didn't spend this much money on the headset + trying to fix it. Such a shame honestly. That got me to the point where I won't buy any Razer products at all anymore. Not the first time something broke without any reason.
TheShykid_
Hey!
so I recently just finished my dream razer setup with Blackwidow keyboard, basilisk mouse, kraken kitty headset and goliathus mouse pad.. I updated my computer and my synapse right after connecting everything and it worked fine in the start but then it started disconnecting and reconnecting.. all of it.. and the headset is making a popping sound.. I have no idea what it is at all! Please help :/
Hello i got the same problem on my razer barracuda x and i think i found a solution if u have a connector that splits the to two 3.5mm jack use it just plug one side in ur headset and the other in the connector then plug ur 2 3.5mm jack in the motherboard and its done it works for me have a good day and sry for my bad english
this sucks i got a razer setup and tried everything to wiping my hard drive lol this is crazy every product i get ends up braking in a year or so razer lasted the longest most durable i found so far but this disconnecting sucks mad thoughts even my keyboard flashes and disconnects
thakyZ
So a bit of an update, and I don't think this will help everyone. But recently I completely reinstalled Windows. And I had put off installing the drivers for Realtek Audio engine as my motherboard's company had suggested installing, but I decided today to install them, and I had to restart my computer really quick after the install, and all of a sudden I was having the issues again. So I decided to uninstall Realtek and any other app having to do with it (The UWP panel specifically). Then uninstalled Razer Synapse and uninstall the drivers for the headphones, I had to check every part of the Device manager to double-check I got everything. Then I unplugged my headset, and restarted my computer and reinstalled Razer. After I was done logging into Razer Synapse, I plugged in my headset and updated Razer Synpase, and all of a sudden no more popping or cutting out.
so no issues till now? My keyboard is having the same issue now. Was working fine after i installed it on sunday. Monday night after work this happened. till now.. lol. which realtek driver you uninstalled? All?
