Dongle with problems at Razer BlackShark V2 | Razer Insider
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Dongle with problems at Razer BlackShark V2

  • July 11, 2026
  • 1 reply
  • 13 views

I bought a pair of wireless headphones Razer BlackShark V2 about a year ago from a store in Romania (Altex). About a month ago, the dongle started to make me  problems (started to disconnect). The headphones are under warranty but i lost the receipt. I can use them only with USB cable. What can i do ? Please help…

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    1 Reply

    Razer.sushi.boi
    Forum|alt.badge.img

    Hello there, ​@ardey87!

     

    Is it possible for you to try it on a different PC just to check if the same issue persists? Let me know via PM along with your headset’s serial number so I can validate it in our system and check for other workarounds that we can attempt.

     

    *Thread locked to curb conversation to PM.

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